Maître D' Team Lead

3 weeks ago


Aventura, Florida, United States STK Steakhouse Full time
Maître D' Job Description

At STK Steakhouse, we are seeking a highly skilled and experienced Maître D' to join our team. As a key member of our front-of-house operations, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery.

Key Responsibilities:
  • Manage and cultivate our concierge program to provide personalized experiences for our guests.
  • Oversee the hiring, training, and scheduling of host, coat check, and door staff to ensure excellent service standards.
  • Optimize the flow of guests during service to ensure a smooth and efficient experience.
  • Build and maintain reservation books to effectively accommodate high volumes of guests.
  • Maintain strong relationships with hotels and other booking agents to drive business growth.
  • Ensure all guest information is up-to-date in our database and that all guest-facing information is current and accurate.
  • Interact with guests via review and social channels to maintain a positive online reputation.
  • Act as a reliable and approachable team member who is fun to work with and enjoys being part of a great team.
Requirements:
  • Minimum 3 years of professional experience in a similar role.
  • Strong management and leadership skills.
  • Excellent communication, problem-solving, and interpersonal skills.
  • General business acumen and knowledge of restaurant computer systems.
  • Ability to integrate into our team and be recognized as a leader.
  • Ability to find problem areas, develop solutions, and get the job done.
Benefits:
  • Medical, dental, and vision insurance.
  • Group life and disability insurance.
  • Group accident insurance.
  • Group hospital indemnity insurance.
  • Group critical illness insurance.
Additional Benefits:
  • Employee assistance program.
  • Dependent care benefit.
  • Employee dining discounts and/or complementary meals onsite.
  • Traditional and Roth 401(k) plan.
  • Commuter benefits.

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