Program Operations Manager

3 weeks ago


Oak Park, Illinois, United States IFS Institute Full time
Job Title: Program Operations Manager

At the IFS Institute, we are seeking a highly skilled and experienced Program Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the implementation and execution of our programming across the organization.

Key Responsibilities:
  • Provide leadership and oversight to the Program Operations Team.
  • Oversee operational support for IFSI programs, including customer service, onsite sourcing, and Zoom tech support.
  • Maintain and evolve operational processes, procedures, and tools to support all IFSI programming.
  • Conduct long-term planning to align internal capacity and resources with anticipated demand.
  • Ensure program operations comply with legal requirements, including confidentiality, ADA, and other relevant laws.
  • Develop and implement a system to report on key data points related to program operations.
  • Monitor key performance indicators to identify and address factors affecting the customer experience.
  • Lead escalation processes for issues as required, while building and enhancing relationships.
  • Manage IFSI program budgets for operational support.
Requirements:
  • 5-7 years of relevant experience.
  • 1-3 years of relevant managerial experience.
  • Bachelor's degree.
  • Administrative experience handling complex programming preferred.
  • Experience with CRM (HubSpot) and LMS integration preferred.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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