Installation Technician

At Safe Haven Security, we're more than just a home security company. We're a team of dedicated professionals passionate about making a difference in the lives of our customers and employees.

Our mission is to provide peace of mind and protection to families across the country by offering cutting-edge security solutions and exceptional customer service.

We're seeking an experienced Installation Technician / Security Advisor to join our organization. As an integral part of our team, you'll play a crucial role in providing best-in-class service to our customers by installing, servicing, and troubleshooting residential alarm and automation systems.

• Primary Responsibilities:
• Perform installations of security alarm systems, including control panels, sensors, cameras, and other related equipment.
• Engage in sales consultations with customers to understand their needs and recommend suitable security solutions.
• Diagnose and troubleshoot technical issues related to customer security alarm systems, identifying root causes, and implementing effective solutions.
• Conduct thorough testing of installed security systems to ensure all components are functioning correctly and make necessary adjustments or repairs.
• Educate customers on proper system use and functionality, ensuring they feel confident operating the equipment.
• Complete necessary paperwork, including installation reports, service tickets, and inventory records, maintaining accurate and up-to-date documentation.
• Stay updated on security alarm systems, emerging technologies, and industry standards in a fast-paced work environment.

To succeed in this role, you should possess:

• The ability to obtain or possess basic tools required for job duties.
• Proficiency in installing, troubleshooting, and maintaining security alarm systems, including control panels, sensors, cameras, and related equipment.
• Excellent interpersonal and communication skills to interact with customers professionally and courteously, providing clear instructions and addressing concerns.
• Ability to diagnose and resolve technical issues efficiently, utilizing problem-solving skills to identify root causes and implement effective solutions.

Safe Haven Security offers:

• Competitive salary: $45,000 - $60,000 per year, based on experience.
• Weekly pay and commission earnings on installs.
• Mileage reimbursement.
• Comprehensive paid training.
• Paid Time Off (PTO) program and paid holidays.
• Medical, Dental, Vision, 401(k), and Life Insurance coverage.
• Employee Assistance Program (EAP).

We value diversity and strive to create an inclusive environment for all employees. Safe Haven Security is an Equal Opportunity Employer/Veterans/Disabled.