Service Operations Manager

2 weeks ago


Bryan County GA USA, United States Kimmel & Associates Full time
About Kimmel & Associates:

A leading regional dealership in the sales and service of construction equipment. The company is a well-established market leader that represents one of the top 4 global equipment manufacturers.
The company considers its employees to be their most important asset. By recruiting the most highly trained employees, they set their mark above the competition.

About the Position:

We are seeking a Service Manager responsible for overseeing the service operations within the dealership to maximize ROI by optimizing the Service Department processes to ensure internal and external customer satisfaction. This role provides leadership to branch personnel, shop/truck upkeep, safety and maintenance, daily communications with all techs, closing work orders, and ensures good working relationships are maintained with customers, co-workers, sales, and other branches.

Key Responsibilities:

• Oversee the daily operations of the Service Department to ensure efficient and effective service delivery

• Provide leadership and guidance to branch personnel to ensure they are equipped to meet customer needs

• Develop and implement processes to optimize shop/truck upkeep, safety, and maintenance

• Foster strong relationships with customers, co-workers, sales, and other branches to ensure seamless communication and collaboration

Requirements:

• 3+ years experience in Service Department operations

• Familiarity with Heavy equipment products

• Knowledge of safe job practices & regulations related to OSHA, MSHA

• High School diploma and/or trade school completion in an appropriate field

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