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Senior Architect, SAP Service Management Expert

2 months ago

GondrecourtleChâteau, Grand Est, United States Boston Scientific Full time
About the Role

Boston Scientific is seeking a highly skilled Senior Architect to lead the support and optimization of SAP Capital Service Management (SM), S4 Service, Plant Maintenance functionality, customer service, and related end-to-end business processes through the ServiceMax solution.

Key Responsibilities
  • Collaborate with the Product Owner and key business stakeholders to understand customer business processes and needs, incorporating this understanding into technical and process improvement recommendations.
  • Evaluate business needs and recommend appropriate solutions that adhere to global design standards.
  • Lead Capital Service Management workstream activities related to capturing business needs, developing solution approaches and designs, and implementing solutions within the Service-to-Cash processes, working with internal and external cross-functional teams.
  • Provide technical leadership by applying knowledge of emerging technologies to drive innovation and improvements.
  • Balance multiple priorities while ensuring alignment with internal and external cross-functional teams.
  • Configure SAP S4 Service System as part of the solutioning process and evaluate new capabilities.
  • Adhere to project plans, tasks, and deliverables; identify dependencies and resource requirements.
  • Communicate project status, escalate issues as necessary, and manage deliverables with technical resources to meet timelines.
  • Ensure the quality and completeness of required technical documentation according to IS methodology and processes.
  • Lead and drive resolution of technical issues, including problem diagnosis, recommendations for workarounds, and defect correction.
  • Analyze, design, construct, test, and implement system or application enhancements, recommending alternatives when multiple options are available.
  • Provide subject matter expertise in S4 Service Management and interface with ServiceMax.
  • Apply expertise in API integration, SAP CRM, and Fiori Apps related to S4 Service to enhance system functionality and user experience.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 8+ years of experience with SAP modules, including SAP ECC6 and/or S4HANA.
  • Extensive functional and configuration expertise in SAP Service Management (SM), with knowledge of SAP Sales and Distribution (SD) and SAP Plant Maintenance (PM) modules.
  • Proven experience working with notifications, service orders, preventive maintenance, sales processes, contract and warranty processes, and pricing in SAP.
  • Demonstrated experience as a key member of a large enterprise SAP development team, with assignments spanning all phases of the software development lifecycle.
  • Strong understanding of pricing, credit management, customer master data, and other core demand functionalities within SAP.
  • In-depth knowledge of the software development lifecycle and methodologies, including the ability to identify and implement process improvement opportunities.
  • Strong verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams across the enterprise.
  • Self-starter with a proactive work ethic and strong organizational and time management skills.
  • Demonstrated ability to lead and influence others, providing technical leadership and driving successful outcomes in a team environment.
  • Proven ability to design and document technical solutions with a focus on analytical problem-solving and troubleshooting.
  • Experience in managing product direction and implementation, working closely with senior architects and external technology partners.
Preferred Qualifications
  • Strong experience with S/4HANA Service Management module, including deep technical acumen and the ability to bridge gaps between current and future functionality.
  • Proven experience with integrations to/from ServiceMax, along with functional knowledge of ServiceMax objects and their relationship to SAP systems.
  • Experience with Advanced Variant Configuration in S/4HANA, ensuring accurate and efficient management of complex product configurations.
  • Familiarity with the Medical Device or Life Sciences industries, with the ability to apply industry-specific knowledge to service management processes.