Customer Service Representative

3 weeks ago

Long Beach, California, United States The Hertz Corporation Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.

Key Responsibilities
  • Provide world-class customer service by managing the rental process, including processing rentals, answering customer inquiries, and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to ensure a smooth and efficient rental experience for customers.
  • Utilize company-approved sales and service techniques to determine customer needs and preferences.
  • Offer optional products and services to meet customer needs and exceed their expectations.
  • Prepare rental and return documents accurately and completely, ensuring all necessary information is included.
  • Qualify customers using our company rental requirement guidelines and provide assistance with directions, maps, and local area information as needed.
  • Review rental parameters with customers to ensure a complete understanding of our rates and service charges.
  • Ensure accurate return dates and times on rental agreements and review all charges at the time of vehicle return.
  • Prepare Rental Agreement Folders with all required information and answer phones to assist customers in a friendly, helpful, and prompt manner.
  • Assist customers in resolving issues and coordinate with colleagues to minimize wait times and promote efficient service.
Requirements
  • Passion for customer service and attention to detail.
  • Self-motivated to achieve and exceed targeted goals.
  • Strong computer proficiency, including typing skills and ability to navigate multiple computer systems.
  • Proficiency in English and good communication skills, both written and oral.
  • Ability to work in a fast-paced environment with a variety of tasks and excellent organizational and time management skills.
  • Demonstrate professionalism and interpersonal skills, with proven experience working well within a team.
  • 100% customer focus, with proven experience in a customer-facing environment.
About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand.

We are committed to championing and celebrating a culture of diversity and inclusion, taking affirmative steps to promote employment and advancement opportunities. We believe that individuals from diverse backgrounds and experiences bring unique perspectives and skills that contribute to our success and reputation as a company.

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