Animal Care Support Specialist

6 days ago


Philadelphia, Pennsylvania, United States Art City Vets Full time
About Us
Art City Vets is a special practice dedicated to providing exceptional care to our clients and their pets. Our team of professionals values building strong professional relationships with clients, patients, and fellow staff. Strong communication skills, leadership, computer proficiency, and organization are expected from our successful candidates. We offer healthcare benefits, 401(k), uniform reimbursement, and discounted pet care. Continuing education allowances are also provided for those who desire to further their knowledge in professional development and veterinary medicine.

We require a variety of shifts, including nights, weekends, and holidays. Your duties will include keeping accurate medical records, clerical work, client education, promotion of hospital products and services, and direct support of hospital administrators and other team members. This requires a practical knowledge of Art City Vets procedures, policies, and services. You should have a good understanding of client and patient treatment protocols, data transcribing, word processing, and standard procedures, records, and terminology used in the veterinary hospital. Additionally, you will maintain the appointment schedule, strategically schedule appointments to optimize appointment flow for the hospital, correct or inform your direct supervisor when any errors are found, answer business and personal calls in a friendly and professional manner, route calls to the proper team members, take detailed messages for management, doctors, and staff when they are unavailable, check emails, internal communication channels, and voicemail throughout the day, address all requests within 24-48 hours, prioritize requests that are time-sensitive, answer inquiries about services and/or products, provide knowledgeable advice concerning care and treatment of animals, prepare invoices, collect and process payments, make changes, process credit card payments, know the fees for routine services so that you can inform clients, prepare and update all required hospital forms, intake lab specimens clients bring in for laboratory analysis, label, and record in our operations platforms, and take to the appropriate lab holding location, and perform other various administrative tasks.

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