Customer Service Representative

1 week ago


Athens, Georgia, United States Magnolia State Bank Full time
Job Summary

The Receptionist is responsible for providing exceptional customer service and administrative support to the Magnolia State Bank team. This role involves performing a variety of tasks, including answering phones, greeting visitors, and handling routine clerical duties.

Key Responsibilities
  1. Provide exceptional customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
  2. Manage the switchboard, answering and directing calls to the appropriate personnel.
  3. Perform routine clerical duties, including data entry, filing, and preparing reports.
  4. Assist with scheduling and coordinating bank courier activities.
  5. Operate computer terminals and personal computers to input and process data.
  6. Develop and maintain effective relationships with customers, colleagues, and other stakeholders.
  7. Stay up-to-date with bank policies and procedures, ensuring compliance and adherence to regulatory requirements.
Requirements
  • High school diploma or equivalent, with 1 year of related experience and/or training.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Basic computer skills, including Microsoft Office and data entry.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Current Georgia driver's license and a vehicle with appropriate insurance coverage, if required to drive in the course of performing assigned duties.


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