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Operations Leader

2 months ago

St Louis, Missouri, United States Petco Animal Supplies, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Operations Leader - Merchandise to join our team at Petco Animal Supplies, Inc. As an Operations Leader - Merchandise, you will be responsible for the operational execution within the Pet Care Center, ensuring the efficient and effective merchandising and inventory management operations.

Key Responsibilities
  • Utilize business acumen to measure, analyze and diagnose business trends and to also utilize critical thinking skills to effectively implement business improvement plans.
  • Responsible for supporting the implementation and execution of Inventory Management through training and coaching partners to include: Shrink, Cycle Counts, Receiving, and RTV/Recall.
  • Responsible for supporting the implementation and execution of Merchandising Management to include Brand Standards, Pricing, Planogram Accuracy, Door to Floor, and Ad Set through training and coaching partners.
  • Process register transactions in a way that creates a great experience for each guest.
  • Be proficient within our selling model and support guest interactions as needed.
  • Responsible for the implementation and execution of Omni Channel through training and coaching partners to include: BOPUS, Ship-from-store, Curbside, Endless Aisle, and overall Guest Experience.
  • Ensures the health, proper handling and welfare of all animals according to policies and procedures, including completion of hourly animal check list and wellness cards.
  • Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals and adheres to Veterinary Protocol for all sick animals.
  • Ensures that the backroom and equipment is organized and maintained according to Operating Standards of Excellence.
  • Perform routine housekeeping tasks to maintain the store's appearance and meet OSE standards.
  • Trains and develops partners on proper receiving, processing and stocking procedures, WMR and food rotation practices according to Petco standards.
  • Abides by and implements all company policies and procedures, including but not limited to those designed to minimize shrink.
  • Ensures Return to Vendor and Hazardous Waste processed are managed per Petco policy.
  • Ensures that the store is opened and/or closed in accordance with established policies and procedures.
  • Accountable as Leader on Duty for supporting the guest experience, Pet Care Center execution, training, communication and maintenance of company initiatives, programs, legal compliance, policies, procedures, safety practices, and promotions.
  • Train, coach, and develop Pet Care Center operations partners in close partnership with the sales team.
  • Promote a positive leadership culture of teamwork, inclusion, and collaboration.
Requirements
  • A high school diploma or its equivalent required; some college level business/management courses preferred.
  • 1 or more years of management experience or the equivalent is required, with 2 or more years preferred.
  • Must be licensed to operate a motor vehicle.
  • Proficiency in communication skills, organizational skills, and computer skills required to include: Outlook, Word, Excel, PowerPoint, and other applications as needed.
  • Demonstrates proficiency in areas of general business practices, basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service.
  • A qualified applicant will possess an aptitude for demonstrating strong guest service and the ability to instruct others.