Associate Director

8 hours ago

Tinton Falls, New Jersey, United States The Millennium Group Full time
Job Title: Associate Director - National Accounts

Under the direct supervision of the Executive Vice President, the Associate Director - National Accounts is responsible for managing strategic operations of multiple high-profile accounts throughout The Millennium Group. The Associate Director - National Accounts is also responsible for covering for the Executive Director in their absence and will participate in senior leadership initiatives.

Key Responsibilities:
  • Manage and provide direct support to assigned site leadership throughout their span of control.
  • Act as a trusted partner, building strong relationships with business leaders through timely, relevant, and tailored communication.
  • Provide timely customer support in a cost-effective manner.
  • Ensure service level agreements are met and/or exceeded, equipment, and performance goals are maintained, and that cost-effective technology is used to maximize production.
  • Develop, monitor, and report on operating costs within functional area.
  • Alert manager of cost and labor overruns.
  • Make recommendations and implement solutions to problems related to same.
  • Ensure services are being met and/or exceeded according to Service Level Agreements (SLA).
  • Ensure the Operation team is following company policy and procedures.
  • Manage budget and controls expenses effectively.
  • Hire, train, develop, and appraise staff effectively.
  • Take corrective action as deemed necessary on a timely basis and in accordance with company policy.
  • Keep up-to-date on information and technology affecting functional areas to increase innovation and ensure compliance.
Requirements:
  • This position requires an individual with a minimum of 5 years leadership experience along with a proven track record of managing multiple locations for the following service lines; mail, shipping/receiving, and other related office services.
  • Ability to identify and resolve potential problems.
  • Strong leadership, customer relationship skills, project management, excellent computer skills, and other duties as assigned.
  • Manage delivery of operations of the Office Services Department across multiple locations/states.
  • 4-year college degree is preferred; or equivalent experience in a related field.
  • Requires proven track record of operations leadership and integrity by possessing 5-7 years of related experience in Production, Office services, Facilities Management; extensive management experience.
  • Possesses experience in a team environment by maintaining positive, productive relationships with co-workers, peers, management, and clients.
  • Exceptional operational expertise including quality and six sigma process improvement and problem-solving skills.
  • Exceptional leadership expertise and demonstrated track record of creating employee engagement, hiring, retaining, and developing staff.
  • Demonstrated ability to balance tactical business needs with strategic directions.
  • Ability to build strong internal and external business and customer relationships.
  • Ability to solve complex and unique problems that have a significant impact on the business.
  • Strong interpersonal and communication skills.
  • Excellent analytic, verbal, and written communication skills.
  • Working knowledge of Microsoft Office Suite with proficiency in Excel and PowerPoint.

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