Client Support Specialist

2 weeks ago

Triangle, Virginia, United States Valvoline Instant Oil Change Full time

Role Overview:
As a Customer Service Advisor, you will be the initial and final point of contact for our clientele.

Your role is pivotal in crafting memorable experiences and fostering customer loyalty by leveraging your knowledge of our products and services to recommend oil change solutions and supplementary offerings.

Regardless of your prior experience, our comprehensive training program is designed to equip you with the communication skills necessary to engage effectively with our customers and to empower you with the expertise to excel in your role.

We are committed to helping you become proficient in our offerings, services, and company insights.

At Valvoline Instant Oil Change, we prioritize our workforce. We strive to cultivate a diverse and inclusive environment, welcoming team members from a variety of backgrounds and experiences.

We strongly encourage applications from individuals of color, women, LGBTQIA+ community members, veterans, and persons with disabilities.

Benefits and Perks:
Competitive weekly compensation - $17.75/HourPaid on-the-job training - No automotive background necessaryFlexible scheduling: No late shifts or holiday workPaid time off (PTO) and holiday compensationCompany-provided uniforms and toolsEducational assistance and access to a complimentary online universityHealth and prescription drug coverage - with contributions to a Health Savings AccountDental, vision, and 401(k) retirement savings plans - 100% match up to 5% We are dedicated to internal promotions - a commitment we upholdBackup Child and Elder Care50% discount on Valvoline Instant Oil Change (VIOC) services *Terms and conditions apply, and benefits may vary by location

Qualifications for Success:


Comfortable recommending additional services to customers based on assessments and/or manufacturer and Valvoline guidelinesStrong interpersonal and verbal communication skillsAbility to interact with individuals face-to-faceDesire to learn and developOccasional lifting of up to 50 poundsWillingness to be cross-trained as a top-side technicianFull mobility and capability to work with hands above headAbility to stand for extended periods and navigate stairsComfortable working in a non-climate-controlled settingFluency in English for reading, writing, and speaking

Career Advancement:
At Valvoline, your pathway to career growth is boundless. With our award-winning training initiatives, commitment to safety, and dedication to integrity, we are here to support you in achieving every career milestone.

Valvoline is proud to be an Equal Opportunity Employer and welcomes all applicants.

All qualified candidates will be considered for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not face discrimination based on disability.

The Company is committed to making its recruitment process accessible to all users.

Reasonable accommodations will be provided, upon request, to applicants with disabilities to ensure equal opportunity throughout the recruitment and selection process.

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