Customer Service Representative
1 week ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional support to our customers, financial institutions, and legal professionals.
Key Responsibilities- Customer Support: Answer incoming calls and emails from customers, providing timely and accurate responses to their inquiries.
- Financial Product Knowledge: Advise customers on U.S. Treasury financial products, regulations, and forms, ensuring they have a clear understanding of our offerings.
- Account Setup and Navigation: Support customers in setting up and navigating our U.S. Treasury websites and applications, ensuring a seamless user experience.
- Quality and Efficiency: Aim to exceed established metrics for accuracy, timeliness, and completeness, providing prompt and efficient service to our customers.
- Customer Advocacy: Act as an advocate for our customers, reporting and/or acting on areas for improvement to enhance their experience.
- Record Keeping: Establish and maintain accurate records and documentation, ensuring compliance with regulatory requirements.
- Process Improvement: Interpret guidelines and regulations, recommending changes to procedures and processes to improve our services.
- Education: Associate degree in business or an equivalent combination of education and experience.
- Experience: Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or a related area.
- Skills: Ability to interface directly with customers, resolve issues, follow and explain policies and procedures, problem solve, and meet deadlines. Basic computer and MS Office proficiency.
- Requirements: Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category. COVID-19 vaccination and booster requirements apply.
This position will be hybrid, with 3 days on-site and 2 days remote. On-site work will be full-time during training and mentoring.
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