Loaner Vehicle and Tire Claims Coordinator

2 weeks ago


Roslyn New York, United States Rallye Motor Company Full time

The Rallye Motor Company, recognized as Long Island's leading luxury automotive group, is currently seeking a dedicated Loaner Vehicle and Tire Claims Coordinator. We are looking for dependable and driven individuals who possess a passion for automotive excellence and are eager to contribute to a team that values kindness, collaboration, and exceptional customer service.

Key Responsibilities:

  • Oversee the loaner vehicle fleet, ensuring all vehicles are fueled, cleaned, and properly staged.
  • Conduct inspections of the loaner fleet to identify any required maintenance.
  • Verify that vehicle inspection, registration, and insurance documentation are up to date, while reporting any damages to both guests and management.
  • Maintain accurate records of all vehicles, documenting any issues that arise.
  • Assist clients in coordinating the loaner process, clearly explaining the policies and procedures associated with the loaner agreement, and establishing payment methods.
  • Ensure that all loaner contracts are completed accurately.
  • Collaborate with service advisors and fellow loaner coordinators.
  • Work alongside service advisors and technicians to manage tire claims related to tire damage coverage.
  • Process all paperwork for tire claims efficiently to secure coverage and payment.
  • Communicate with parts departments regarding tire pricing and availability.
  • Prepare daily reports to track activities and performance.

The Rallye Motor Company is committed to fostering a talented and diverse workforce that aligns with our dedication to customer service and automotive excellence. We aim to provide our team members with a variety of career opportunities that encourage personal growth, work-life balance, and equality.

Compensation:
$18.00 per hour

Requirements:
- Proven customer service experience.
- Prior experience with loaner or rental vehicles is highly preferred.
- Strong communication and organizational skills.
- A clean and valid driver's license.
- Professional appearance.

Benefits:
- Comprehensive benefits package including medical, dental, and vision coverage for employees and their families.
- Company-paid life insurance with options for additional coverage.
- Voluntary short-term and long-term disability insurance available.
- Additional voluntary benefits including Aflac and LegalShield.
- Paid time off and holidays.
- 401K plan.
- Employee Assistance Program.



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