Loaner Vehicle and Tire Claims Coordinator
2 weeks ago
The Rallye Motor Company, recognized as Long Island's leading luxury automotive group, is currently seeking a dedicated Loaner Vehicle and Tire Claims Coordinator. We are looking for dependable and driven individuals who possess a passion for automotive excellence and are eager to contribute to a team that values kindness, collaboration, and exceptional customer service.
Key Responsibilities:
- Oversee the loaner vehicle fleet, ensuring all vehicles are fueled, cleaned, and properly staged.
- Conduct inspections of the loaner fleet to identify any required maintenance.
- Verify that vehicle inspection, registration, and insurance documentation are up to date, while reporting any damages to both guests and management.
- Maintain accurate records of all vehicles, documenting any issues that arise.
- Assist clients in coordinating the loaner process, clearly explaining the policies and procedures associated with the loaner agreement, and establishing payment methods.
- Ensure that all loaner contracts are completed accurately.
- Collaborate with service advisors and fellow loaner coordinators.
- Work alongside service advisors and technicians to manage tire claims related to tire damage coverage.
- Process all paperwork for tire claims efficiently to secure coverage and payment.
- Communicate with parts departments regarding tire pricing and availability.
- Prepare daily reports to track activities and performance.
The Rallye Motor Company is committed to fostering a talented and diverse workforce that aligns with our dedication to customer service and automotive excellence. We aim to provide our team members with a variety of career opportunities that encourage personal growth, work-life balance, and equality.
Compensation:
$18.00 per hour
Requirements:
- Proven customer service experience.
- Prior experience with loaner or rental vehicles is highly preferred.
- Strong communication and organizational skills.
- A clean and valid driver's license.
- Professional appearance.
Benefits:
- Comprehensive benefits package including medical, dental, and vision coverage for employees and their families.
- Company-paid life insurance with options for additional coverage.
- Voluntary short-term and long-term disability insurance available.
- Additional voluntary benefits including Aflac and LegalShield.
- Paid time off and holidays.
- 401K plan.
- Employee Assistance Program.
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