Customer Service Representative

3 weeks ago


Harris, Minnesota, United States Annie Burton - State Farm Agent Full time
Job Description

**Position Overview**

Annie Burton - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will have the opportunity to build and develop relationships within the community to promote State Farm products, including auto, home, and life insurance.

Responsibilities:

  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Needs-Based Review Process: Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Marketing and Sales: Work with the agent to establish and meet marketing goals, develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Benefits:

  • Competitive Salary and Commission/Bonus Structure: Earn a competitive salary plus commission/bonus for meeting sales goals and exceeding expectations.
  • Paid Time Off: Enjoy paid vacation and personal/sick days to maintain a healthy work-life balance.
  • Valuable Experience: Gain valuable experience in sales, marketing, and customer service, with opportunities for growth and advancement within the agency.

Requirements:

  • Sales Experience: Possess sales experience, preferably in outside sales, inside sales, retail sales, or telemarketing.
  • Communication Skills: Demonstrate excellent communication skills, including written, verbal, and listening skills.
  • Self-Motivation: Be self-motivated and enthusiastic about the role insurance and financial products play in helping people manage risks and achieve their goals.
  • Licensing Requirements: Possess a Property and Casualty license and be able to obtain a Life and Health license.


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