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Automotive Service Representative

2 months ago

Renton, Washington, United States Greg's Automotive Full time
{"title": "Service and Sales Advisor", "description": "Overview

At Greg\u2019s Automotive, we pride ourselves on providing exceptional service to our customers. As a Service and Sales Advisor, you will play a key role in delivering this experience.

Key Responsibilities
  • Promptly greet customers in a professional and courteous manner, both in person and on the telephone.
  • Listen to and thoroughly document customer\u2019s concerns, inspect vehicle, and refer to service history to accurately identify and verify customer\u2019s service needs.
  • Recommend services according to appropriate level of knowledge, clearly communicating any additional recommendations from the Automotive Technician to the customer.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
  • Follow proper procedures when cashing out a customer\u2019s ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.
Benefits
  • Competitive bi-weekly pay
  • Tuition reimbursement, up to $3,000 annually
  • Paid vacation and sick time
  • 6 paid holidays
  • Medical, dental, and vision insurance (effective 1st of the month after hire)
  • Life insurance (company-paid)
  • 401(k) retirement savings plan with company match
  • Discounted services on personal and immediate family vehicles
  • Opportunity for advancement
Requirements
  • High school diploma or equivalent
  • Prior experience as a Service Advisor is helpful, but not required
  • Professional appearance and proven ability to work in a process-driven environment
  • Possess valid Washington driver\u2019s license
  • Ability to work a minimum of five days per week
", "lang_code": "en"}