Client Services Supervisor
1 week ago
This is a full-time Client Services Supervisor position located in Pittsburgh, PA, Tuesday - Saturday, from 9:00 a.m. to 5:30 p.m.
Key Responsibilities- Supervise staff including hiring, training, evaluating performance, providing compensation recommendations, and performance management.
- Oversee and supervise broad areas of operations, such as testing, scheduling, inventories, services, communication, and general coordination of the lab, services, and field.
- Provide research, feedback and decisions to resolve management and employee questions and requirements; assist with receiving customer feedback and coordinating resources and responses as required.
- Ensure the accuracy of tests and operational databases, reports, and related details through audits, queries, and operational reviews; work with teams to resolve discrepancies.
- Oversee or review, complete, and process broad degrees of tests, forms, documents, databases, and related materials and information.
- Provide analysis, interpretation, and counsel to staff, management, and functional leaders regarding lab, services, field or testing policies, programs, and practices; involve broad operations and leading implementation and change.
- Analyze and review operations, results, feedback, and related lab, services, field, or testing information on an ongoing to as-needed basis to determine trends, draw conclusions, interpret findings, and present results, proposals and recommendations to management.
- Assist with developing or participating in department or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receive direction and present information to management.
- Interpret and apply department policies and procedures and assist with applicable laws, rules, and regulations; receive guidance within these areas as needed.
- Contribute to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
- Promote and support Pace Analytical's overall mission by demonstrating courteous and cooperative behavior when interacting with customers and staff; act in a manner that promotes a harmonious and effective workplace environment.
- Bachelor's degree in chemistry, biology, or a closely related field.
- Two (2) years of team leadership/supervisory experience is strongly preferred.
Pace provides a comprehensive benefits package, including 80 hours of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year, 40 hours paid sick time per year, paid bereavement leave, 8 hours paid volunteer time per year, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401k and ROTH 401k with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.
Pace is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws.
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