Customer Service Representative

2 weeks ago


Euless, Texas, United States KIDS EMPIRE Full time

About KIDS EMPIRE: We are a fast-growing children's indoor playground facility with abundant growth opportunities and 43 locations across 11 states.

Job Description

We are seeking highly motivated individuals to join our team as Team Members. In this role, you will be the initial contact between guests and Kids Empire. You will ensure guest satisfaction, resolve complaints, and address any questions or comments that guests may have while present at Kids Empire.

You will perform various tasks with families throughout the amusement park to ensure their excellent and safe experience. This includes attending customers promptly, greeting them warmly, and making them feel comfortable in the atmosphere of the amusement park.

Some key responsibilities include:

  • Operating the check-in process by having guests sign the liability waiver
  • Cashier responsibilities; receiving payments and keeping track of all cash and credit transactions
  • Organizing the refrigerator, freezer, and shelves with drinks, ice cream, snacks, and chips
  • Monitoring the premises regularly for any unsafe hazards and ensuring guests follow park attendance rules, regulations, and guidelines
  • Cleaning restrooms and sanitizing all park facilities (e.g., tables, chairs, playground structures)
  • Scheduling and coordinating family events and assisting in their smooth operation

Requirements:

  • Availability to work weekends and holidays
  • Ability to maintain an upbeat positive attitude with children
  • Good communication skills
  • Customer service skills and conflict resolution skills
  • Read and write in English

We offer a competitive salary of $14.00 per hour. Additionally, benefits include employee discounts.

Please note that relocation is required before starting work, and the location is Dallas, TX 75248.



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