Customer Service Representative

4 days ago


Euless, Texas, United States Bowlero Corporation Full time

Overview: Imagine a dynamic work environment where you can combine your passion for customer service with your love for entertainment. As a Greeter/Counter Desk Associate at Bowlero Corp, you'll be the first point of contact for our guests, setting the tone for an exceptional experience.

A Day in the Life:

  • You will greet and assist guests in a friendly and welcoming manner, both in person and over the phone.
  • Manage waitlists to ensure a seamless guest flow.
  • Track availability and assign lanes, shoes, and other equipment efficiently.
  • Prepare for leagues by ensuring all necessary materials are ready.
  • Ring sales at the counter and follow cash control procedures accurately.
  • Promptly notify mechanics of any pinsetter malfunctions and log these issues.
  • Assist guests with basic bowling instruction, focusing on essential skills.
  • Operate POS systems, central panels, computers, and public address systems with ease.

What It Takes:

  • You should have a high school diploma or equivalent restaurant/hospitality experience.
  • Proven success in previous roles is highly valued.
  • Excellent telephone etiquette is essential.
  • You must meet the minimum age required by state law to serve alcohol.

Perks:

  • Enjoy free bowling as part of our benefits package.
  • Experience $1 arcade play and 20% off events.
  • Take advantage of 50% off food and beverages.

Work Environment/Physical Demands:

  • This role involves working in a typical entertainment center environment, requiring walking, bending, and standing for periods of time, with occasional lifting of objects with assistance.

We offer a competitive hourly rate of $14-$15 per hour, paid weekly. Benefits include an Employee Assistance Program, employee discounts, retail discounts, wireless discounts, 401(k), Employee Stock Purchase Program, flexible schedule, referral program, and more. The ideal candidate will have weekend availability and be willing to work evening and night shifts.



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