Patient Access Lead

3 weeks ago


Charlotte, North Carolina, United States McLeod Centers for Wellbeing Full time
Job Title: Patient Access Lead

At McLeod Centers for Wellbeing, we are seeking a highly skilled Patient Access Lead to join our team. As a key member of our staff, you will be responsible for providing a welcoming experience for prospective patients and referral sources, building relationships with community agencies, and supervising, training, and mentoring patient access staff.

Key Responsibilities:
  • Provide exceptional customer service to prospective patients and referral sources
  • Supervise and train patient access staff to ensure accurate and timely completion of tasks
  • Schedule staff to ensure adequate coverage and efficient operations
  • Serve as a point of escalation for patient complaints or issues
  • Ensure accurate and complete patient information and documentation
  • Monitor admission processes and address any issues or delays
  • Develop and update policies and procedures related to patient access
  • Obtain necessary enrollments for services
  • Participate in quality and performance improvement processes
Requirements:
  • High School Diploma or equivalent required
  • Experience in patient access within a behavioral health and/or substance use disorder healthcare setting preferred
What We Offer:
  • Balanced lifestyle with a 37.5-hour work week
  • Comprehensive healthcare coverage, including medical, dental, and vision insurance
  • Employer-paid benefits, including short and long-term disability, group term life insurance, and an Employee Assistance Program
  • Financial security with a 401(k) plan and company matches
  • Generous leave policies, including paid time off, sick leave accrual, and additional benefits
  • Holiday benefits, including 9 paid observed holidays and a floating holiday
  • Student loan forgiveness opportunities through Public Student Loan Forgiveness (PSLF) and the Substance Use Disorder Treatment and Recovery (STAR) program
  • Continuous growth opportunities with ongoing support and free continuing education

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