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Product Manager

2 months ago


Mountain View, California, United States Intuit Inc. Full time
About the Role

We are seeking a seasoned Senior Product Manager to lead the development of AI led digital help experiences for our customers. As a key member of the QuickBooks, Customer Success, Digital Delivery team, you will be responsible for building capabilities and experiences that help customers easily learn to use product features, saving valuable time, building confidence, and ensuring they get the most value from our products to run and grow their businesses.

The Digital Delivery team works across core product, customer experience, and platform capability teams to create and deliver capabilities and experiences that serve our entire suite of products and digital help tools such as In-Product help, Out-of-Product help, contact support, and more.

Responsibilities
  • Drive Digital Transformation: Create momentum with entrepreneurial grit and bias for action to drive digital transformation and innovation.
  • Lead Product Roadmaps: Bring bold ideas that change the trajectory of the customer experience by leveraging customer research and data-backed insights to guide and drive product roadmaps.
  • Experiment and Learn: Drive decisions by generating hypotheses, running experiments, and interpreting data to fail fast and learn fast.
  • Mentor and Share Knowledge: Share domain knowledge and mentor others to ensure the success of the team.
  • Build Cross-Functional Partnerships: Build strong partnerships with product, content, customer experience, help platform, and engineering teams to manage planning and dependencies.
Requirements
  • Minimum 7 Years of Experience: Minimum of 7 years designing and delivering world-class software architecture and products in a Product Management role.
  • Software Architecture Expertise: Successful history of developing and executing software capabilities that deliver personalized, contextually relevant experiences tailored to each customer's needs and preferences.
  • Data and AI Expertise: Ability to assess and recommend opportunities where Data and AI can improve customer experiences.
  • Product Lifecycle Management: Demonstrated experience managing the end-to-end product lifecycle for consumer or enterprise offerings.
  • Strong Project Management Skills: Ability to lead multiple complex projects simultaneously.
  • Technical Background: Undergraduate degree required in computer science, electrical engineering, math, science, data, or a related technical discipline; other concentrations or equivalent professional experience will be considered.