Funding Operations Manager

3 weeks ago


Columbus, Ohio, United States National Seating & Mobility Full time
About the Role

We are seeking a highly skilled and experienced Funding Supervisor to join our team at National Seating & Mobility. As a Funding Supervisor, you will be responsible for overseeing and managing all aspects of the Funding Department, ensuring that all procedures are completed in accordance with company policy and within expected time frames.

Key Responsibilities
  • Manage the transaction cycle time from Ready to Process to Funding Approval, ensuring timeliness and quality of funding approval.
  • Coordinate and manage the hiring, training, mentoring, performance, continuous education, and career development of the Funding Specialist Team.
  • Develop and maintain training materials, guides, and progress reporting.
  • Manage the productivity, quality, and compassion of the Funding Specialists and Lead Funding Specialists.
  • Ensure the productivity of Funding Specialist assignments and direct work order caseloads, shifting responsibilities when necessary.
  • Coordinate temporary coverage to ensure all orders are worked timely with a high level of quality and compassion.
  • Calculate and request bonus payments for direct report team on a monthly basis.
  • Manage the credit exception process to expedited delivery when appropriate and directed.
  • Responsible for employee and client conflict resolution.
  • Responsible for payroll/administrative function for all direct reports.
  • Perform any related job duties assigned by the Division Funding Director.
Requirements
  • 5 years of experience in Complex Rehab Technology Funding operations.
  • 2 years of experience managing a minimum of 10 direct reports.
  • Proficient in Microsoft Excel, Word, and Outlook.
  • Ability to review, analyze, and interpret general business reports, technical procedures, work instructions, and governmental regulations.
About National Seating & Mobility

At National Seating & Mobility, we are dedicated to providing the best care to each client, leveraging technology to create mobility solutions that are as unique as our client's needs. We strive for diversity and offer an array of benefits, including 401k, company-paid Long Term Disability, and tuition reimbursement.



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