Fitness Center Representative

4 weeks ago


Pittsburgh, Pennsylvania, United States Taymax Group Full time

Crafton

We are seeking a Member Services Representative to provide exceptional customer service to Planet Fitness members, prospective members and guests. This role is responsible for creating a positive member experience by handling front desk activities, facilitating updates to member accounts, and maintaining the neatness and cleanliness of the club.

  • Provide exceptional customer service to members, prospective members and guests.
  • Handle all front desk related activities including answering phones, checking members into the system, taking prospective members on tours, and signing up new members.
  • Facilitate needed updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Maintain the neatness and cleanliness of the club.

Requirements

  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Punctuality and reliability are a must.
  • Ability to work independently as well as part of a team.
  • A positive, upbeat attitude and a passion for fitness and health.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.

Taymax Group is an equal opportunity employer and welcomes talent from all backgrounds and perspectives. We strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we can all call the Judgment Free Zone.



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