Customer Service Ambassador
7 days ago
**Job Overview:**
We are seeking a motivated Customer Service Representative to join Kaltec Services llc. In this role, you will be responsible for promoting maintenance agreements, scheduling appointments, gathering feedback, and upselling additional HVAC services.
Responsibilities:
- Contact customers via calls and texts to promote maintenance agreements and additional services
- Schedule maintenance appointments for customers with active service agreements
- Follow up with customers after installations and service visits to ensure satisfaction
- Identify customer needs and recommend additional services to improve HVAC system efficiency
- Assist in creating targeted campaigns
- Track the success of outreach efforts and adjust strategies as needed
- Maintain detailed records of customer interactions in the company CRM
- Encourage satisfied customers to leave positive reviews online
Requirements:
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficiency in Microsoft Office and CRM software
- Ability to work in a fast-paced environment and handle multiple tasks
- Flexible schedule, including evenings and weekends
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