Patient Access Supervisor
5 days ago
We are seeking a highly skilled Patient Access Supervisor to join our team. As a key member of our healthcare operations team, you will be responsible for providing guidance and mentoring to new and existing staff, ensuring the smooth operation of our patient access functions.
Key Responsibilities- Provide daily support and mentoring to new hires and existing Patient Access staff, ensuring they have the necessary skills and knowledge to perform their duties effectively.
- Assist in the preparation of short- and long-range planning recommendations for all Registration Process areas, including Admitting, Centralized Scheduling, Emergency Department, and on-site clinics.
- Maintain positive customer service at all times, assisting staff in resolving issues and ensuring a high level of patient satisfaction.
- Enforce departmental policies, practices, procedures, and work rules in accordance with approved department and hospital policies, and assist in the development and implementation of new policies.
- Monitor daily activity and complete performance and metric reports, including financial clearance reports, and perform special projects and reporting as assigned.
- Perform all Patient Access functions as needed, and act as part of the management team to ensure the group is meeting all operational goals.
This position carries out supervisory responsibilities in accordance with guidelines, policies, and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Requirements- Excellent interpersonal and organizational skills.
- Demonstrated leadership abilities.
- Thorough knowledge of computer systems in Health Care Information System.
- Clear understanding of Revenue Cycle Management and Regulatory Agencies.
- Ability to receive and express detailed information through oral and written communications.
- High School Diploma or equivalent.
- College degree preferred.
- 2 or 4 year college degree in Business, Accounting, Medical Administration, or related area preferred.
- 4 plus years experience in medical facility, health insurance, or related area.
- 5 plus years experience in Patient Access preferred.
- 2 plus years in supervisory or lead role preferred.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hospital Work Environment
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