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Receptionist

2 months ago

Austin, Texas, United States ABC Home & Commercial Services Full time
About the Role

We are seeking a highly skilled and organized Receptionist to join our team at ABC Home & Commercial Services. As a Receptionist, you will be the first point of contact for our customers and will play a critical role in providing exceptional customer service and support.

Key Responsibilities
  • Receive and screen all incoming phone calls and connect them to the appropriate personnel.
  • Provide timely and accurate information to incoming customer requests.
  • Warmly greet and direct all visitors entering the office premises.
  • Sort and deliver mail, packages, deliveries, and messages to the appropriate department.
  • Distribute incoming email and fax communication to the appropriate departments or personnel.
  • Provide general clerical and administrative support to all levels of professionals.
  • Work in partnership with other employees to meet and exceed customer expectations.
  • Maintain a positive attitude at all times with customers, fellow employees, and supervisors.
Requirements
  • Previous customer service experience and/or phone experience preferred.
  • Ability to organize and prioritize workload, work under pressure in a fast-paced environment, and handle irate customers while maintaining good composure.
  • Ability to communicate well, using excellent interpersonal and communication skills.
  • Excellent written communication skills, including spelling and punctuation.
  • Must be able to adapt quickly in an ever-changing, fast-paced environment.
  • High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication/information sharing.
  • Ability to sit for long periods of time.
  • Must be able to work one Saturday per month - front desk Saturday schedule is rotated and the hours are 8am-1pm (paid overtime).
What We Offer
  • Health, Dental, Vision & Life Insurance
  • 401(k) with company matching
  • Paid vacation and sick leave (PTO)
  • Participation in Profit Sharing plan
  • Additional compensation for promoting and referring our services (Lead Now Program)
  • Company clubs & committees, and company outings
  • Paid trainings and development opportunities
  • Tuition reimbursement
  • Educational scholarships for employees and family members
  • Wellness program, including gym membership
  • Potential to work from home a percentage of the time after 90 days of training.

ABC is an Equal Opportunity Employer. Please note that if an offer is extended, ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. For CSR positions, a WPM test will also be conducted.