Asset Protection Associate

4 days ago

Point Pleasant Beach, New Jersey, United States Stop & Shop Full time
Job Description

We are seeking a highly skilled and detail-oriented Asset Protection Associate to join our team at Stop & Shop. As an Asset Protection Associate, you will play a critical role in protecting our company's assets and ensuring the safety and security of our customers and employees.

Key Responsibilities:
  • Administrative Tasks:
    • Ensure accurate and timely completion of timecards and paperwork.
    • Review discrepancies with the Store Management Team and Asset Protection Manager.
    • Follow scheduled hours and obtain approval for any changes.
    • Complete travel expenses and attach timecards to verify travel.
  • Customer/Associate Apprehensions:
    • Conduct regular surveys of the store to identify potential shoplifters.
    • Apprehend and detain shoplifters, dishonest associates, and vendors.
    • Conduct interviews related to incidents of theft.
    • Complete all apprehension records and reports.
    • Submit requests for additional data to investigate suspected losses, fraud, theft, or dishonesty.
    • Represent the company in court as necessary.
  • Front End/Service Desk Policy Violations:
    • Monitor cashier performance for adherence to procedures and inform the Store Manager of any violations.
    • Provide counterfeit detection training to front-end associates and monitor usage of counterfeit detection units to reduce losses.
    • Monitor transactions for collusion, monetary theft, and coupon theft.
    • Evaluate cashier over/shorts for potential issues in conjunction with Lane Accountability.
    • Review refund reports from Shrink Trax and identify patterns of loss for further investigation.
    • Monitor associate and vendor purchase procedures, receipt checks.
    • Conduct spot checks of store transfers, returns to vendors, and receiving.
  • Internal Safety Standards:
    • Report OSHA safety violations to the Store Manager.
    • Participate in safety and accident prevention meetings for associates.
    • Complete compactor audits.
    • Knowledge of Bloodborne Pathogen Standards.
    • Inspect the interior and exterior of the building for physical security issues.
  • Internal Security Standards:
    • Conduct spot checks of perimeter and 6 p.m. perimeter alarm systems.
    • Tour the perimeter of the store daily, checking exits, alarms, storage trailers, and areas where merchandise could be concealed.
    • Coordinate and conduct periodic locker checks with another member of management.
    • Conduct random parcel/purchase checks at the direction of the Asset Protection Manager.
    • Test the emergency exit door to ensure the local and burglar alarm is functional as per design.
  • Total Store Operations:
    • Train existing and new Asset Protection Associates as assigned.
    • Meet with the Store Manager and Asset Protection Manager on a regular basis to report store compliance with safety and security standards.
    • Continuing training of Store Operations with Store Associates on request.
    • Complete the Asset Protection Refocus program and drive results to reduce shrink and improve compliance to AP initiatives.
  • Equipment Operation:
    • Have full knowledge of CCTV equipment.
    • Knowledge of the Shrink Trax data mining tool.

As an Asset Protection Associate, you will be required to monitor the store paging system, use a two-way radio effectively, and question suspects and record their answers accurately. You must also be able to monitor the store cameras and be mobile to apprehend suspects throughout the sales floor. An important aspect of this position is the ability to perform your work undetected by suspected shoplifters. You must also be able to review the contents of trailers that pull up to the loading dock and check various alarm systems. Failure to adhere to these requirements will result in disciplinary action, up to and including termination.

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