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Logistics Support Specialist

2 months ago


Tempe, Arizona, United States Insight Global Full time
Job Summary

This is an exciting opportunity for recent graduates or individuals with phone support experience to join a major global retailer as a Dispatch Operations Specialist. As a member of the Driver Support Services team, you will play a critical role in supporting the client's direct internal carriers and drivers, providing day-to-day support for any disruptions they may face.

Key Responsibilities
  • Provide exceptional phone support to internal carriers and drivers, resolving issues and providing solutions in a timely manner.
  • Fulfill work orders on a daily basis for mechanical issues with vehicles.
  • Work in a fast-paced environment, handling high call volumes and adapting to changing situations.
  • Collaborate with the team to identify and implement process improvements.
Requirements
  • 1+ year of recent experience working in a call center for a large enterprise reputable company or a college graduate with a degree in Business, Supply Chain, or similar.
  • Excellent phone presence and communication skills.
  • Strong typing and computer skills, with the ability to type and talk on the phone simultaneously.
  • Ability to work a heavy amount of overtime and throughout the holidays.
What We Offer

Benefit packages include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.