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Front Office Supervisor

2 months ago

Fort Lauderdale, Florida, United States Courtyard Fort Lauderdale Full time
Job Title: Front Office Supervisor

At Courtyard Fort Lauderdale, we are seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Manage the front desk operations, ensuring efficient check-in and check-out processes.
  • Supervise and train front desk staff to maintain high standards of customer service.
  • Handle guest inquiries and resolve issues in a timely and professional manner.
  • Monitor and maintain accurate records of guest stays, including room assignments and billing.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Conduct regular audits to ensure compliance with hotel policies and procedures.
Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of experience in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.