Automotive Claims Resolution Specialist

4 weeks ago


Carmel, Indiana, United States Cox Communications, Inc. Full time
Job Overview
FleetNet America, a part of Cox Automotive, is seeking an experienced Automotive Claims Resolution Specialist to join our operations team. In this role, you will be responsible for resolving customer disputes in the fleet management industry.

About You
You will have a strong understanding of Fleet Maintenance & Management, particularly heavy & medium duty fleets. Your excellent communication skills will enable you to effectively navigate complex interactions with customers and service providers. You will be adaptable to a fast-paced environment with the ability to learn new software and process changes.

Responsibilities
Key responsibilities include reviewing customer claims to verify compliance with company policies and account-specific guidelines. You will also investigate cases of increasing complexity, utilize resources to investigate and communicate case progress, and prepare documentation for resolution. Additionally, you will work on other duties as assigned.

Requirements
Required qualifications include a High School Diploma/GED. Preferred qualifications include 3+ years of automotive, mechanical, and/or body shop experience, billing / AP / AR / call center experience, or 2 years of experience in a related field of claims management, claims investigation, customer service, and/or problem and conflict resolution. You must also possess strong organizational and time management skills, customer management system (CMS) familiarity, and skilled in Microsoft Office Suite of Products.

Compensation
The estimated salary range for this position is $40,000 - $60,000 per year, depending on location and candidate's knowledge, skills, and abilities.

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