Delivery Station Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused Delivery Station Customer Service Associate to join our team at Amazon. As a key member of our customer service team, you will play a critical role in ensuring our customers receive their packages on time and with a smile.
Key Responsibilities- Provide exceptional customer service to our customers in person, via phone, and via email
- Empathize with and prioritize customer needs to ensure a positive experience
- Uphold Amazon's values and respect every customer interaction
- Resolve issues and set appropriate expectations with customers
- Clearly understand and respond appropriately to customer issues
- Consistently compose grammatically correct, concise, and accurate written responses to customer issues
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Make quick and effective decisions on behalf of the customer
- Work a flexible Full-Time (40+ hours per week) schedule
- High School or equivalent diploma
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers, data base searching, and instant messenger tools
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/disability-accommodations/
CompensationOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.amazon.jobs/compensation/
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