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Program Coordinator

2 months ago

Chicago, Illinois, United States Heartland Human Care Serv Full time
Job Overview

Position: Program Supervisor

Work Arrangement: Hybrid, Monday to Friday (8:30am-5:00pm)

Role Summary:

The Program Supervisor plays a pivotal role in overseeing and guiding case managers and interns within the Building Stable Communities initiative. This position focuses on specific segments of the program, with individual responsibilities and performance metrics defined through the establishment of annual Success Objectives.

Why Consider This Opportunity?

  • Contribute positively to the lives of individuals pursuing educational and career opportunities.
  • Engage with a diverse and committed team that shares a common mission and vision.
  • Benefit from a flexible hybrid work model that promotes work-life balance.
  • Access professional development resources to enhance your skills and knowledge.

Benefits Offered:

  • Comprehensive medical, dental, and vision insurance.
  • 401(k) retirement plan with matching contributions.
  • Paid parental leave for both maternity and paternity.
  • Commuter benefits and assistance with student loans.
  • Tuition reimbursement programs.
  • Disability insurance coverage.

Key Responsibilities:

  • Provide leadership and oversight for various aspects of the Building Stable Communities program, ensuring staff meet project objectives and deadlines.
  • Collaborate with the Program Manager to prepare accurate and timely reports and project updates.
  • Assist in the recruitment, hiring, and management of staff, including performance evaluations and professional development.
  • Ensure compliance with organizational policies and procedures, including financial and participant eligibility standards.
  • Maintain accurate records of participant engagement and program capacity.
  • Stay informed about tenant rights and responsibilities, addressing any related issues as they arise.
  • Deliver training and support to staff, ensuring thorough documentation of all activities.
  • Participate in quality improvement initiatives and assist in program development efforts.
  • Other duties may be assigned as necessary.

Supervisory Duties:

  • Oversee Lead Clinical Case Managers, Clinical Case Managers, and Senior Case Managers.

Qualifications:

  • Bachelor's degree in a Human Services field with a minimum of two years of relevant experience.
  • Preferred experience includes one year in a supervisory or leadership role.
  • Experience working with diverse populations, including those with criminal justice involvement, substance use issues, or mental health challenges is advantageous.

Skills and Competencies:

  • Exceptional verbal and written communication abilities.
  • Strong organizational skills with attention to detail.
  • Proficiency in Microsoft Office Suite and familiarity with online databases.

Work Environment:

This position requires a hybrid work arrangement, with in-person meetings as necessary. The role may involve travel to community locations and participant homes.

Physical Requirements:

Employees may need to stand, walk, and occasionally lift items up to 25 pounds. Reasonable accommodations will be made for individuals with disabilities.

Equal Opportunity Statement:

Heartland Human Care Services is committed to diversity and inclusion in the workplace and does not discriminate based on any protected characteristic.