Customer Service Representative

2 days ago

San Francisco, California, United States ARC Document Solutions Full time
Customer Service Representative

ARC Document Solutions is seeking a highly skilled Customer Service Representative to join our team in San Francisco. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Coordinate with clients to create clear order instructions for production associates to process and print to create the desired products.
  • Assist with creating quotes for promotional items and master the ASI promotional website to efficiently order and navigate.
  • Coordinate and set up orders with various vendors.
  • Process in-person, phone, email, electronic, and hard copy work orders.
  • Make suggestions regarding paper, binding, and other finishing options to meet customer needs.
  • Assist with quoting and billing print projects using MFG software.
  • E-mail and/or call clients with questions regarding orders when appropriate.
  • Assist clients in proof review and approval.
  • Generate quotes to inform customers of unit prices, shipping/delivery dates, delays, etc.
  • Work with the front desk CSR to track orders to ensure timely delivery and keep customers informed.
  • Follow-up with clients to keep them informed of the status of their projects.
  • Identify and generate sales leads.
  • Refer questions regarding jobs in progress to the appropriate production manager or associate.
  • Ensure will call or delivery times are reasonable and fit into production schedules.
  • Work together with drivers and courier services to schedule deliveries.
  • Pack and ship finished orders via FedEx, UPS, or USPS.
  • Maintain office supplies and packaging inventory.
  • Sell add-ons and new services/merchandise to clients.
  • Participate in training modules to update customer service skills, technical skills, and print knowledge.
  • Perform other tasks, duties, or functions as assigned.
Requirements:
  • Effective communication with clients and team members.
  • Ability to promote the products and services of the company.
  • Thorough knowledge of materials and equipment utilized in the duplicating/print process.
  • Experience in a printing, finishing, and/or customer service position.
  • Knowledge of the printing industry - specifically AEC, bindery, and finishing is a plus.
  • Ability to quickly learn new software and procedures.
  • A willingness to learn MFG billing software.
  • Time management skills in a fast-paced on-demand environment.
  • Able to multi-task while maintaining quality and accuracy.
  • Excellent customer service skills.
  • Attention to detail, an eye for color, and a positive attitude.
Compensation and Benefits:

$20 - $23 Hourly (dependent on experience and qualifications)

ARC offers comprehensive medical coverage, health, dental, vision, 401(k) with a match, ESPP at 15% discount, flexible spending account, life insurance, paid time off, and an array of voluntary benefits.

  • Customer Service Representative

    3 weeks ago

    San Francisco, California, United States Service Corporation International Full time

    Our company, Service Corporation International, is a leader in the death care industry. We celebrate lives and honor the deceased. Consider a career with us.We are seeking a skilled and compassionate Customer Service Representative to join our team.Job Responsibilities:Greet guests and visitors, offering assistance when entering the building.Notify staff...

  • Customer Service Representative

    2 weeks ago

    San Francisco, California, United States POCONO MOUNTAINS Full time

    Customer Service RepresentativeAt Pocono Mountains, we're seeking a skilled Customer Service Representative to join our team. As a key member of our front desk, you'll be responsible for providing exceptional customer experiences through phone, email, and in-person interactions.Key Responsibilities:Manage high volumes of customer inquiries and resolve issues...

  • Customer Service Representative

    1 week ago

    San Francisco, California, United States Pro Talent HR Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled and professional Customer Service Representative to join our team at Pro Talent HR. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through phone, email, and chat support.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    1 day ago

    San Francisco, California, United States Holly Hunt Full time

    Job SummaryWe are seeking a highly motivated and organized Customer Service Representative to join our team at Holly Hunt. As a key member of our sales and customer support team, you will be responsible for providing exceptional customer service, building strong relationships with customers and representatives, and ensuring timely and accurate resolution of...

  • Customer Service Representative

    2 weeks ago

    San Francisco, California, United States Ferguson PLC Full time

    {"title": "Customer Service Representative", "description": "At Ferguson PLC, we are dedicated to providing exceptional customer service in the residential appliance and plumbing industry. Our spectacular showroom features over 2500 products, and we are seeking a skilled Customer Service Representative to join our team.The ideal candidate will have a passion...

  • Customer Service Representative

    2 weeks ago

    San Francisco, California, United States Pyxai, Inc. Full time

    Customer Service RepresentativeWe are seeking a highly motivated and skilled customer service representative to join our team at Pyxai, Inc. As a customer service representative, you will be the first point of contact for our clients and will play a critical role in maintaining positive relationships with them.Responsibilities:Respond to customer inquiries...

  • Customer Service Representative

    1 day ago

    San Francisco, California, United States Hassan & Sons, Inc. Full time

    Job Title: Customer Service Representative GraveyardWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Hassan & Sons, Inc. in a graveyard shift role.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service, managing cash registers, and interacting with...

  • Customer Service Representative

    2 weeks ago

    San Francisco, California, United States Northgate Gonzalez Markets, Inc. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Northgate Markets, Inc.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service, handling customer transactions, and maintaining a clean and...

  • Customer Service Representative

    2 weeks ago

    San Francisco, California, United States Pollo Campero Full time

    Pollo Campero Job Description **Job Title:** Customer Service Representative **Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team at Pollo Campero. As a Customer Service Representative, you will be responsible for providing an unforgettable experience for our customers by guiding them around the menu and...

  • Customer Service Representative

    2 weeks ago

    San Francisco, California, United States Northgate Gonzalez Markets, Inc. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Northgate Markets, Inc.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service, handling customer transactions, and maintaining a clean and...

  • Customer Service Representative

    2 weeks ago

    San Francisco, California, United States Planet Fitness Full time

    {"title": "Member Services Representative", "description": "Job SummaryWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an...

  • Customer Service Representative

    3 weeks ago

    San Francisco, California, United States TTEC Full time

    Unlock Your Potential with TTECWe're seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team at TTEC. As a key member of our customer experience team, you will play a vital role in delivering exceptional service to our clients.About the RoleAs a Bilingual Customer Service Representative, you will be responsible...

  • Customer Service Representative

    1 week ago

    San Francisco, California, United States Qonten Full time

    **Customer Service Representative Role**We are seeking a highly skilled and engaging Customer Service Representative to join our team at Qonten. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.**Key Responsibilities:**Provide accurate and...

  • Customer Service Representative

    3 weeks ago

    San Diego, California, United States Pilot Freight Service Full time

    **Job Summary**Pilot Freight Services is seeking a dedicated and detail-oriented Customer Service Representative to join our team in San Diego, CA. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, cartage agents, and internal stakeholders.**Key Responsibilities:**Frequent and accurate...

  • Customer Service Representative

    2 weeks ago

    San Francisco, California, United States amch Full time

    **About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Blazing Saddles in San Francisco.**Key Responsibilities**Provide exceptional customer service to our clients, ensuring a positive experience with our bike rental services.Assist with bike rentals, returns, and...

  • Customer Service Representative

    3 weeks ago

    San Francisco, California, United States renrags Full time

    **About Renrags**Renrags is a leading company in the customer service industry, dedicated to providing exceptional support to our clients.**Job Summary**We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch support to our clients,...

  • Customer Service Representative

    2 weeks ago

    San Francisco, California, United States Zenith American Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a dedicated and energetic Customer Service Representative to join our team at Zenith American Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to participants, beneficiaries, union locals, and providers regarding...

  • Customer Service Representative

    1 week ago

    San Francisco, California, United States amch Full time

    **Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Blazing Saddles in San Francisco.**About the Role**As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded. You...

  • Customer Service Representative

    2 weeks ago

    San Francisco, California, United States Michaels Stores Full time

    {"title": "Customer Service Representative", "content": "Job SummaryMichaels Stores is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.Key...

  • Customer Service Representative

    6 days ago

    San Francisco, California, United States Recology Full time

    Job Title: Customer Service Representative 1We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative 1. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working collaboratively with our team...