Shift Leader

5 days ago


Brooklyn, New York, United States Dunkin Full time
Shift Leader Job Description

As a Shift Leader at Dunkin' Donuts, you will be responsible for coaching and guiding Crew Members to deliver exceptional guest experiences. Your primary goal is to ensure that our guests receive the highest level of service, quality, and cleanliness in a fast-paced and dynamic environment.

Key Responsibilities:
  • Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
  • Deploy team members appropriately to meet guests' needs and service standards throughout the shift.
  • Support training of Crew Members as directed by the General Manager or Assistant Manager.
  • Communicate goals and hold team members accountable for performance during shift.
  • Hold guests as the highest priority and role model exceptional guest service.
  • Drive a sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
  • Reinforce the use of systems, tools, and procedures throughout the shift, while taking appropriate steps to correct deficiencies.
  • Monitor team performance to ensure quality, service, and cleanliness standards are met throughout the shift.
  • Ensure restaurant standards and marketing initiatives are properly executed during shift.
  • Follow all systems and processes to control labor costs, food costs, and cash throughout the shift.
  • Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
  • Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
  • Comply with all restaurant, Brand, and franchisee policies.
Qualifications:
  • Must be able to fluently speak/read English.
  • Math and writing skills.
  • Restaurant, retail, or supervisory experience preferred.
  • Guest Focus - anticipate and understand guests' needs and exceed their expectations.
  • Passion for Results - set compelling targets and deliver on commitments.
  • Problem Solving and Decision Making - make good decisions based on analysis, experience, and judgment.
  • Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.
Benefits:
  • Competitive Weekly Pay.
  • Paid Time Off.
  • Employee Meals.
  • Medical and Dental Insurance with Company contribution (full-time employees).
  • AFLAC Accident, Short Term Disability & Life Insurance Available.

As a Shift Leader at Dunkin' Donuts, you will be part of a dynamic and award-winning franchise that is committed to making our guests' day by serving them with a great product, a smile, and a positive attitude. If you are ready to roll up your sleeves and work with a winning team, then join us in this exciting opportunity.


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