FOH Shift Lead

4 hours ago


Brooklyn, New York, United States Roberta's | New York Full time

Job Title: FOH Shift Lead

Reports To: GM and AGM

This role requires a dynamic individual who can create exceptional guest experiences. As a FOH Shift Lead, you will bring a positive attitude, high standards, and a deep understanding of all FOH positions to the table. This junior leadership position is ideal for an hourly team member looking to grow and develop their skills. In the absence of the AGM and GM, the FOH Shift Lead upholds the Roberta's standard by treating guests with the same care and respect as one would for friends and family in their own home. The ideal candidate will be professional, welcoming, and fun.

Key Responsibilities:

  • Lead the FOH team to create a rhythm and energy that aligns with Roberta's brand
  • Ensure the restaurant is clean and the ambiance is inviting
  • Run FOH operations without support from a salaried leader
  • Deliver exceptional guest experiences and resolve any issues that may arise
  • Print and revise menus as needed
  • Support all FOH positions, including host, server, back waiter, bartender, and expo
  • Set up and shut down the FOH, delegating tasks for efficient operations
  • Manage personnel and breaks during slow periods
  • Communicate effectively with team members and lead pre-shift meetings
  • Support the training and development of new hires and team members

Requirements:

  • Strong leadership skills and attention to detail
  • Excellent organizational and problem-solving skills
  • Ability to work with minimal supervision
  • 3+ years of FOH experience across various positions, with a preference for high-volume environments
  • Food Handlers Certificate that meets local requirements
  • Availability to work holidays, nights, and weekends

Physical Requirements:

  • Ability to work on your feet for at least 10 hours
  • Ability to move, pull, carry, or lift up to 40 pounds occasionally and 15 pounds regularly

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