Customer Service Operations Specialist

4 hours ago


Turtle Lake, Wisconsin, United States Sanmina-SCI Full time

Sanmina Corporation is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. With facilities strategically located in key regions throughout the world, we deliver superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors.

Job Description:

This position performs assigned duties in the Customer Service area. The individual answers communications from customers, including phone calls, and puts information into Customer files. They direct certain electronic information or written correspondence from Customers. As the contact person between the customer and the company for customer orders, they ensure seamless communication and efficient order processing.

Nature of Duties:
  • The ideal candidate is self-motivated and able to work with little or no supervision.
  • They document correspondence from customers and relay that information to production manager, shipping staff, and other management staff as needed.
  • The professional prepares process and status reports, assigns and monitors document numbers, and reviews documents for accuracy and completeness.
  • Ensuring documents are directed to the proper Customer Service Representative for each customer, this role plays a critical part in maintaining effective customer relationships.
  • Performing related duties as assigned, the successful candidate will handle customer issues and direct them to the appropriate Program Manager, Engineering, or Quality departments.
  • Handling order dates, part availability, quality issues, or directing information to the proper department, this role requires strong analytical skills and attention to detail.
  • The individual takes Customer orders and initiates purchase order reviews to get proper approvals. They enter orders into Oracle and update spreadsheets and documentation required by each customer.
Requirements:

To excel in this role, candidates should have prior Customer Service experience and knowledge of MS Office applications, Oracle, and the ability to learn other applications. Effective communication skills are essential for success in this position, which also requires being detailed, analytical, and results-oriented.



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