Senior Manager

3 weeks ago


Simi Valley, California, United States Yoh Full time

Job Summary:

We are seeking a highly skilled Senior Manager to oversee Service Desk/IT operations for our Autonomous Technology. The ideal candidate will have 9+ years of experience in managing a Service Desk, including budget management, and a strong understanding of computer hardware and software.

Key Responsibilities:

  • Oversee the entire Service Desk team, ensuring that end users receive timely and effective support.
  • Manage the processes for identifying, prioritizing, and resolving incidents, as well as monitor and coordinate Service Desk operations.
  • Develop KPIs to improve service quality and maturity, implement policies for consistent service delivery, and plan for staffing and performance evaluation.
  • Create and communicate the global Service Desk strategy to executive leadership, focusing on services and end-user technologies.
  • Analyze Service Desk performance, identify areas for improvement, and implement solutions to enhance service quality.
  • Conduct performance evaluations for Service Desk staff, managing promotions, raises, and disciplinary actions as necessary.
  • Prepare budget proposals and operational expense reports, and collaborate with other departments to assess and procure Service Desk software for internal and external use.
  • Research emerging technologies and standards to support service desk procurement and development.
  • Ensure effective training programs for new and existing staff members.
  • Track trends in Help Desk requests and generate analytical reports.

Requirements:

  • Bachelor's degree in Information Technology Management or a related field.
  • 9+ years of experience in managing a Service Desk, including budget management.
  • ~5-7+ years of experience with various desktop and server operating systems (Windows, iOS, macOS, Linux).
  • ~ Strong understanding of computer hardware and software, including VMware Workspace ONE and Ivanti EPM.
  • ~ Proven experience in establishing SLAs and delivering Service Desk services.
  • ~ Demonstrated experience in managing a technical support team.
  • ~ Strong relationship management, performance management, and leadership skills with the ability to inspire and influence team members.
  • ~ Ability to manage multiple critical projects simultaneously in a dynamic environment.

What We Offer:

Yoh offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



  • Simi Valley, California, United States Oakmont Senior Living Full time

    Job Summary:The Sales and Marketing Director will be responsible for generating and managing leads to qualify prospects and guide them through the transition of moving into their new home.This role will work closely with the Executive Director and VP of Sales to create a cutting-edge and strategic marketing plan to achieve budgeted occupancy targets.Key...

  • Senior Manager

    4 weeks ago


    Simi Valley, California, United States Yoh Full time

    Senior Manager (Service Desk) Job DescriptionJob Summary:We are seeking a highly experienced Senior Manager to lead our Service Desk team. The ideal candidate will have a strong background in IT operations, technical support, and service management.Key Responsibilities:Oversee the Service Desk team to ensure timely and effective support to end-users.Manage...

  • Senior Manager

    4 weeks ago


    Simi Valley, California, United States Yoh Full time

    Senior Manager (Service Desk) OpportunityYoh, a leading provider of workforce solutions, is seeking a highly experienced Senior Manager to oversee the Service Desk operations for our Autonomous Technology client. This is a contract-to-hire opportunity that offers a competitive hourly rate of $60.00-$80.00, depending on experience level.Key...

  • Senior Manager

    4 weeks ago


    Simi Valley, California, United States Yoh Full time

    Job Title: Senior Manager (Service Desk)Yoh has an exciting opportunity for a Senior Manager (Service Desk) to oversee Service Desk/IT operations for our Autonomous Technology client.Job Summary:The ideal candidate will have 9+ years of overall relevant experience, and live within a commutable distance to the office in Simi Valley, CA for an onsite work...


  • Simi Valley, California, United States Hobby Lobby Full time

    At Hobby Lobby, we're looking for a Senior Assistant Manager who can take their leadership skills to the next level. As a key member of our store team, you'll be responsible for daily operations, preparing for future Store Manager roles, and executing organizational directives. If you have previous big-box retail management experience and an entrepreneurial...


  • Simi Valley, California, United States Beacon Hill Full time

    Job Title: Senior Service Desk ManagerBeacon Hill is seeking a highly experienced Senior Service Desk Manager to lead our global service desk operations. As a key member of our IT team, you will be responsible for overseeing all service desk staff and ensuring that end-users receive the highest level of assistance.The ideal candidate will have a proven track...

  • Senior Manager

    4 weeks ago


    Simi Valley, California, United States Yoh, A Day & Zimmermann Company Full time

    Job SummaryYoh is seeking a Senior Manager to oversee Service Desk/IT operations for our Autonomous Technology client. The ideal candidate will have 9+ years of experience in managing a Service Desk, including budget management, and live within a commutable distance to the office in Simi Valley, CA for an onsite work environment.Key ResponsibilitiesOversee...


  • Simi Valley, California, United States truData Solutions Full time

    Job Title: Senior Service Desk ManagerJob Summary: We are seeking a highly experienced Senior Service Desk Manager to lead our global service desk operations. The ideal candidate will have a proven track record of managing a technical support team and developing and implementing service level agreements (SLAs) to ensure high levels of customer service...


  • Simi Valley, California, United States Beacon Hill Full time

    Job Title: Senior Service Desk ManagerJob Summary:The Senior Service Desk Manager is responsible for overseeing all Service Desk staff and ensuring that end users receive the appropriate assistance. This includes managing all procedures related to identification, prioritization, and resolution of incidents, as well as monitoring, tracking, and coordinating...


  • Simi Valley, California, United States Ventura County Full time

    Job Title: Senior Behavioral Health ManagerWe are seeking a highly skilled and experienced Senior Behavioral Health Manager to join our team at Ventura County. This is a challenging and rewarding role that requires strong leadership and management skills, as well as a deep understanding of behavioral health services and operations.Key...

  • Senior Manager

    4 weeks ago


    Simi Valley, California, United States Yoh Full time

    Senior Manager (Service Desk) Job DescriptionJob Summary:We are seeking a highly experienced Senior Manager (Service Desk) to oversee the Service Desk/IT operations for our Autonomous Technology client. The ideal candidate will have 9+ years of relevant experience and live within a commutable distance to the office in Simi Valley, CA.Key...

  • Medication Technician

    3 weeks ago


    Simi Valley, California, United States Oakmont Senior Living Full time

    Medication Technician Job Description**Job Summary:**We are seeking a skilled Medication Technician to join our team at Oakmont Senior Living. As a Medication Technician, you will play a vital role in ensuring the health and well-being of our residents by supervising and assisting in the administration of medications.**Responsibilities:**- Prepare and...


  • Simi Valley, California, United States Oakmont Senior Living Full time

    Regional Director of ActivitiesAbout the RoleOakmont Senior Living is seeking a highly skilled and experienced Regional Director of Activities to lead our activities department in delivering exceptional resident experiences across our communities in California, Nevada, and Hawaii.Key ResponsibilitiesDevelop and implement activity programs that promote...


  • Simi Valley, California, United States Oakmont Senior Living Full time

    Regional Director of ActivitiesAs a key member of our leadership team, the Regional Director of Activities will oversee the development and implementation of engaging activities and programs across our communities in California, Nevada, and Hawaii. This role requires a strong leader who can inspire and motivate our team to deliver exceptional experiences for...


  • Simi Valley, California, United States Oakmont Senior Living Full time

    About the RoleWe are seeking a reliable and detail-oriented Dishwasher to join our team at Ivy Park at Wood Ranch, a premier senior living community. As a Dishwasher, you will play a vital role in ensuring the cleanliness and sanitation of our kitchen and dining areas.ResponsibilitiesPrepare the dish room/area prior to meal service, ensuring all necessary...

  • Senior Manager

    3 weeks ago


    Simi Valley, California, United States Yoh Full time

    Senior Manager (Service Desk) Job DescriptionJob Summary: We are seeking a highly experienced Senior Manager (Service Desk) to oversee Service Desk/IT operations for our Autonomous Technology client.Key Responsibilities:Oversee the entire Service Desk team to ensure timely and effective support for end users.Manage processes for identifying, prioritizing,...


  • Simi Valley, California, United States Beacon Hill Full time

    Job Title: Senior Manager Service DeskJob Summary:We are seeking a highly experienced Senior Manager Service Desk to oversee all Service Desk staff and ensure that end users receive the appropriate assistance. The ideal candidate will have a proven track record of managing Service Desk organizations, including budgetary responsibilities, and possess...

  • Medication Technician

    3 weeks ago


    Simi Valley, California, United States Oakmont Senior Living Full time

    Job Summary:The Medication Technician is responsible for supervising and assisting in the administration of medications to residents as ordered and in accordance with established nursing standards, policies, procedures, and practices of the company. This role requires a high level of attention to detail, excellent communication skills, and the ability to...


  • Simi Valley, California, United States Beacon Hill Full time

    Job Title: Senior Manager, Service DeskBeacon Hill Technologies is seeking a highly experienced Senior Manager, Service Desk to lead our global service desk operations. As a key member of our team, you will be responsible for overseeing all service desk staff and ensuring that end-users receive the highest level of assistance.Key Responsibilities:Develop and...

  • Senior Living Nurse

    4 weeks ago


    Simi Valley, California, United States Belmont Village Full time

    Job SummaryWe are seeking a skilled Licensed Practical Nurse (LPN) to join our team at Belmont Village Senior Living. As an LPN, you will play a vital role in providing high-quality care to our residents, ensuring their physical, emotional, and social needs are met.ResponsibilitiesAdminister medications to residents according to physicians' orders and report...