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Customer Service Operations Supervisor

2 months ago

Middletown, United States Burlington Stores Full time

About Burlington: At Burlington, we value the diverse elements that enhance our communities where we operate daily. We are committed to fostering a supportive and inclusive environment for our employees.

Position Overview: As a Customer Service Operations Supervisor, you will play a crucial role in the store leadership team, collaborating closely with Store Management in key areas such as Merchandising, Customer Service, Operations, and Human Resources. This supervisory role serves as a pathway to future management opportunities within our growing organization.

Key Responsibilities:

  • Oversee all store operations and team members while acting as Manager on Duty.
  • Enhance sales performance through effective training, development, and coaching of your team.
  • Ensure a safe environment for both customers and staff by following company protocols.
  • Foster a culture of diversity, teamwork, and collaboration.
  • Address and resolve issues, making informed decisions to guarantee exceptional customer service.
  • Implement Asset Protection strategies to minimize loss.
  • Assist in the recruitment, interviewing, and onboarding processes for new team members.
  • Engage in weekly planning meetings to manage workload effectively.
  • Encourage community involvement through company initiatives and partnerships.
  • Coordinate employee meal and break schedules while monitoring adherence to shift timings.

Requirements:

  • A minimum of 1 year of supervisory experience in a retail environment, preferably in off-price or big box settings.
  • Strong interpersonal skills coupled with a positive and engaging demeanor.
  • Availability to work a full-time schedule, including evenings, weekends, and holidays as needed.
  • Physical capability to lift and handle merchandise weighing 40 lbs. or more, along with the ability to stand and walk for extended periods.