Regional Operations Supervisor

4 weeks ago


New Middletown, Ohio, United States Lumen Inc Full time
About Lumen

Lumen is a leading provider of communication and technology services. We connect people, data, and applications, enabling businesses to grow and thrive. Our commitment to innovation and customer satisfaction drives us to deliver exceptional experiences.

The Role

We are seeking a highly skilled Regional Operations Supervisor to manage our service area operations. The successful candidate will be responsible for leading a team of technicians, ensuring quality service delivery, and promoting profitable growth. Key responsibilities include:

  • Managing daily operations, including technician scheduling and resource allocation
  • Developing and maintaining a high-performing team through training, coaching, and development
  • Providing exceptional customer service, resolving issues, and exceeding customer expectations
  • Collaborating with contractors to resolve construction and maintenance issues
  • Representing Lumen with customers and governmental agencies
Requirements

To be successful in this role, you will need:

  • Previous experience managing teams in a telecom technical environment
  • Strong skills in employee development, including training, coaching, and mentoring
  • Computer skills, including Excel, email, Word, and legacy systems
  • Working knowledge of installation and maintenance of residential and business services, local network processes, and telecommunications products
  • Ability to work in a consultative manner, establish rapport, and communicate effectively with others
What We Offer

Lumen offers a competitive compensation package, including a salary range of $88,980 - $118,630, depending on location. We also provide a comprehensive benefits package, including health, life, and voluntary lifestyle benefits. If you are a motivated and experienced professional looking for a challenging role, we encourage you to apply.



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