Engineering Director for Personalized Communications

11 hours ago


Minneapolis, Minnesota, United States Best Buy Full time
Job Title: Engineering Director for Personalized Communications

At Best Buy, we're committed to enriching lives through technology. As our Engineering Director for Personalized Communications, you'll play a key role in leading our communications engineering and CRM operations team in developing and integrating cutting-edge personalized customer communication solutions.

Key Responsibilities:
  • Develop and execute the overall strategy for personalized communication solutions, aligning with product goals and objectives in GCP and AWS.
  • Provide architecture insight into tool and vendor strategy for a seamless communications platform.
  • Lead and mentor a team of software engineers and data-driven operations engineers focusing on analytics and reporting to ensure successful CRM campaigns with specialized audience targeting.
  • Stay abreast of industry trends, emerging technologies, and best practices.
  • Ensure high standards of quality, performance, and reliability in all custom-built systems.
  • Ensure smooth integration of vendor technologies with existing systems, addressing compatibility, security, and performance considerations.
  • Oversee multiple projects simultaneously, ensuring they are delivered on time, within scope.
  • Provide technical guidance and support to the engineering team, fostering skill development and knowledge sharing.
Requirements:
  • 8 years of relevant experience with a Bachelor's degree OR equivalent relevant professional experience; 2 years experience managing and leading engineering teams; 1 year managing managers.
  • Bachelor's degree in IT, Computer Science, Engineering, or related field OR equivalent combination of education and/or experience.
  • Strong understanding of CRM functions, personalized communication systems, protocols, and technologies.
  • 3+ years of experience building custom systems, cloud environments (GCP & AWS) and architecture design in large environments.
  • Experience with Agile methodologies and modern software development practices including Scrum and Kanban.
What We Offer:
  • Competitive pay
  • Generous employee discount
  • Physical and mental well-being support

We're committed to helping our people thrive at work and at home. If you're passionate about technology and customer-centric innovation, we encourage you to apply for this exciting opportunity to join our team at Best Buy.



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