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Engineering Director for Personalized Communications
2 months ago
We are seeking an experienced Engineering Director to lead our Personalized Communications Engineering team. As a key member of our organization, you will be responsible for developing and integrating cutting-edge personalized customer communication solutions that drive business growth and customer satisfaction.
Key Responsibilities- Develop and execute the overall strategy for personalized communication solutions, aligning with product goals and objectives in GCP and AWS.
- Provide architecture insight into tool and vendor strategy for a seamless communications platform.
- Lead and mentor a team of software engineers and data-driven operations engineers focusing on analytics and reporting to ensure successful CRM campaigns with specialized audience targeting.
- Stay abreast of industry trends, emerging technologies, and best practices.
- Ensure high standards of quality, performance, and reliability in all custom-built systems.
- Ensure smooth integration of vendor technologies with existing systems, addressing compatibility, security, and performance considerations.
- Oversee multiple projects simultaneously, ensuring they are delivered on time, within scope.
- Provide technical guidance and support to the engineering team, fostering skill development and knowledge sharing.
- 8 years of relevant experience with a Bachelor's degree OR equivalent relevant professional experience.
- 2 years of experience managing and leading engineering teams.
- 1 year of managing managers.
- Bachelor's degree in IT, Computer Science, Engineering, or related field OR equivalent combination of education and/or experience.
- Strong understanding of CRM functions, personalized communication systems, protocols, and technologies.
- 3+ years of experience building custom systems, cloud environments (GCP & AWS) and architecture design in large environments.
- Experience with Agile methodologies and modern software development practices including Scrum and Kanban.
- 11+ years of relevant professional experience.
- Bachelor's degree in IT, Computer Science, Engineering, or related field.
- 5 years or more experience working with marketing engineering teams.
- Experience with Salesforce, MessageGears or similar tools and traditional communication vehicles.
- 5 years of experience with engineering custom solutions using modern languages, cloud technologies and SDLC practices and tools.
- Experience working in retail, marketing, or similar technologies and related areas.
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities.
Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.
