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Director of Personalized Communications Engineering

2 months ago

Minneapolis, Minnesota, United States Best Buy Full time
Job Title: Director, Offering Management

At Best Buy, we're committed to enriching lives through technology. As a Director, Offering Management, you'll play a key role in leading our communications engineering and CRM operations team in developing and integrating cutting-edge personalized customer communication solutions.

Key Responsibilities:
  • Develop and execute the overall strategy for personalized communication solutions, aligning with product goals and objectives in GCP and AWS.
  • Provide architecture insight into tool and vendor strategy for a seamless communications platform.
  • Lead and mentor a team of software engineers and data-driven operations engineers focusing on analytics and reporting to ensure successful CRM campaigns with specialized audience targeting.
  • Ensure high standards of quality, performance, and reliability in all custom-built systems.
  • Oversee multiple projects simultaneously, ensuring they are delivered on time, within scope.
  • Provide technical guidance and support to the engineering team, fostering skill development and knowledge sharing.
Requirements:
  • 8 years of relevant experience with a Bachelor's degree OR equivalent relevant professional experience.
  • 2 years of experience managing and leading engineering teams.
  • 1 year of managing managers.
  • Strong understanding of CRM functions, personalized communication systems, protocols, and technologies.
  • 3+ years of experience building custom systems, cloud environments (GCP & AWS) and architecture design in large environments.
  • Experience with Agile methodologies and modern software development practices including Scrum and Kanban.
About Us:

Best Buy is an equal opportunity employer. We're committed to helping our people thrive at work and at home. As part of our team, you'll help us fulfill our purpose to enrich lives through technology.