Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. This role is ideal for someone who is passionate about delivering exceptional customer experiences and providing top-notch support to our clients.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries and concerns via phone, email, or chat.
- Utilize strong communication and problem-solving skills to resolve customer issues and concerns.
- Collaborate with internal teams to ensure seamless customer experiences and resolve complex issues.
- Stay up-to-date on product knowledge and services to provide accurate and informed support to customers.
- Meet or exceed performance metrics and standards for customer satisfaction, first call resolution, and issue resolution.
Requirements:
- High school diploma or equivalent required.
- Minimum of five years of customer service experience, preferably in a call center environment.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Fluency in Spanish required.
How to Apply:
Please visit our careers page at https://careers-statebaroftexas-org to learn more about this opportunity and to submit your application.
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