Customer Service Representative

4 weeks ago


Austin, Texas, United States State Bar of Texas Full time
Customer Service Specialist Job Opportunity

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. This role is ideal for someone who is passionate about delivering exceptional customer experiences and providing top-notch support to our clients.

Key Responsibilities:

  1. Provide timely and effective responses to customer inquiries and concerns via phone, email, or chat.
  2. Utilize strong communication and problem-solving skills to resolve customer issues and concerns.
  3. Collaborate with internal teams to ensure seamless customer experiences and resolve complex issues.
  4. Stay up-to-date on product knowledge and services to provide accurate and informed support to customers.
  5. Meet or exceed performance metrics and standards for customer satisfaction, first call resolution, and issue resolution.

Requirements:

  • High school diploma or equivalent required.
  • Minimum of five years of customer service experience, preferably in a call center environment.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Fluency in Spanish required.

How to Apply:

Please visit our careers page at https://careers-statebaroftexas-org to learn more about this opportunity and to submit your application.



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