Community Liaison

2 weeks ago

Evansville, Indiana, United States Intrepid USA Full time
Intrepid USA - Making a Difference in Home Healthcare:


As a leading national provider in home healthcare with a rich legacy spanning over 50 years, we are dedicated to enhancing the lives of our patients and their families.

Our mission is to revolutionize the homecare landscape by offering affordable, tailored, and patient-centered medical services, including home hospice, private duty care, and independent living support, all delivered with a concierge approach to ensure an outstanding patient experience.


What Sets Us Apart:
  • A culture rooted in servant leadership, where our clinical teams are prioritized and supported by our executive leadership.
  • Our Care Centers operate under a unified national support system, empowering local leaders to manage their operations with a family business ethos.
  • Our teams are deeply integrated into the communities they serve, fostering genuine relationships.
  • We treat our patients as if they were our own family members.

Why You Will Love Working Here:
  • Access to an industry-leading online training platform through Intrepid University for ongoing professional development.
  • Utilization of a clinician-centric WellSky EHR system to enhance documentation quality and patient care.
  • Competitive compensation package including healthcare, dental, vision, and pharmacy benefits with reasonable premiums for full-time employees.
  • 401K plans available for all team members.
  • Generous paid time off and company holidays for full-time staff.
  • Comprehensive mobile benefits access, telemedicine services, and health education resources.
  • Company-paid life insurance and additional voluntary coverage options for full-time employees.
  • Short and long-term disability insurance available at affordable rates.
  • Innovative talent acquisition strategies to enhance our recruitment processes.


Your Role:
The Community Liaison will cultivate relationships with local referral sources and community partners to achieve financial targets and support our annual objectives. Key responsibilities include:

  • Conducting market analysis to inform and implement effective marketing strategies.
  • Collaborating with leadership to create monthly sales plans aimed at maintaining and expanding our client base.
  • Initiating and managing contracts with referral sources.
  • Developing and executing sales strategies aligned with market insights.
  • Meeting agency goals for Medicare admissions on a monthly basis.
  • Maintaining a structured outreach plan to engage targeted referral sources.
  • Providing recommendations for service enhancements and new offerings.
  • Building and maintaining profiles for Physicians, Hospitals, and Assisted Living Facilities.
  • Ensuring ongoing communication with referral sources to uphold customer satisfaction.
  • Researching competitor activities and market trends to stay informed.
  • Facilitating communication between referral sources and agency staff to resolve service issues.
  • Participating in weekly meetings to discuss sales activities and opportunities.
  • Networking with community organizations to build relationships.
  • Promoting services through various channels including conventions and public relations.
  • Completing additional assignments as needed to meet company goals.

What We Value in You:
  • A passion for clinical excellence and integrity.
  • A commitment to delivering exceptional patient experiences.
  • A collaborative spirit and positive attitude.
  • Strong interpersonal and communication skills.
  • Proven leadership and strategic planning abilities.
  • A dedication to quality clinical documentation and education.
  • High energy, motivation, and a commitment to professional growth.
  • Experience with CRM and EHR systems.
  • Knowledge of regulations governing homecare and hospice services.
  • Experience in providing clinical education and training.
  • Strong project management and program development skills.
  • Excellent judgment and critical thinking abilities.
  • Outstanding presentation and communication skills.
  • A Bachelor's Degree in Marketing, Business, or a health-related field.
  • A minimum of two years of progressive experience in sales or healthcare marketing, preferably in hospice.
  • A valid driver's license and automobile insurance.

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