Lead User Experience Researcher

3 days ago


Reston, Virginia, United States ICF Full time
Unlock the Power of User Experience

We seek a skilled User Experience Researcher to join our team of designers, researchers, and writers supporting clients in federal government.

Through our work building and modernizing enterprise software applications, you will have the opportunity to design products that are simple, intuitive, and satisfying, ultimately helping the federal government work better and deliver better services.

As a UX Researcher, you play a pivotal role in understanding and advocating for end-users while collaborating with stakeholders and cross-functional partners to optimize product prototypes, validate product and design decisions, and deliver high-quality experiences.

You will be responsible for conducting quantitative and qualitative research, synthesizing secondary research, and translating insights into powerful stories.

Key Responsibilities:
  • Support the UX vision and strategy established by project leadership in alignment with business objectives.
  • Collaborate to form questions, hypotheses, and methods to effectively uncover insights and execute research plans to inform product and user experience decisions.
  • Drive empathy and validate concepts by conducting user interviews and surveys, developing personas, and conducting other research.
  • Contribute to discovering and developing UX solutions by participating in ideation sessions, rapid testing, and concept validation.
  • Help teams iterate by testing solutions for usability and accessibility, running feedback sessions, and conducting related research.
  • Communicate study results and user outcomes clearly and in an unbiased way, using data to illustrate your user's story.
Basic Qualifications:
  • Bachelor's degree (preferably in psychology, human computer interaction, human factors, or related field).
  • 3+ years of applied UX research experience in the software industry.
  • Candidate must reside in the US, be authorized to work in the U.S., and work must be performed in the U.S.
  • Candidate must have resided in the U.S. 3 of the last 5 years.
  • Candidate must be eligible for public trust.
Professional Skills:
  • Complete tasks effectively and on schedule as part of a broader development team.
  • Participate in an Agile process to learn quickly and iterate on your project's user experience.
  • Understand research ethics and best practices to protect participants and control bias, including informed consent, personally identifiable information, NDAs, and related concepts.
  • Understanding of usability and accessibility including heuristic and expert methods.
  • Strong research skills in at least one branch of research such as qualitative, quantitative, and design-based methods.
  • Demonstrate excellent written, visual, and verbal communication.
  • Ability to work successfully with a cross-functional, diverse, and distributed remote development team.


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