Customer Service Representative
3 hours ago
At Spherion, we are currently seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and contracted couriers.
**Key Responsibilities:**
Maintaining phone communications with clients and contracted couriers
Assisting internal stakeholders with any delivery-related issues
Answering phones and directing calls
Handling customer inquiries, resolving concerns, and addressing complaints
Monitoring the progress of delivery routes
Performing billing and data entry tasks
Assigning delivery routes to couriers
Ensuring unloading procedures for returning deliveries are completed at the end of each day
**Requirements:**
At least 1 year of experience in a customer service role focused on issue resolution and customer support
A high school diploma or equivalent
Experience in a high-volume call center environment
**Perks & Benefits:**
Limited mandatory OT
Choose additional hours that fit YOUR schedule
Temp to hire position in 90 days (meeting hiring criteria)
Up to $19 per hour to start depending on experience
Promotional and training opportunities
**Why Spherion?**
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.
**Equal Opportunity Employer:**
Spherion is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are proud to be an equal opportunity employer.
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