Platform Operations Specialist

3 weeks ago

Oxford, Maine, United States Oxford Nanopore Technologies Full time
Job Description

The System Specialist will assume responsibility of the Seismic platform, working with internal stakeholders to maintain, update and lead projects that enable continuous improvement of the platform.

Key Responsibilities
  • Platform Management: Manage the Seismic platform functions, including basic administration for maintenance, account creation, license management, and budgeting.
  • Project Management: Maintain clear project status updates, manage custom property management, delivery options settings, system and team site management, and other requests raised by internal users.
  • Content Development: Build and share best practices for content creators, regularly scheduled audits of content and licenses for best practices adherence, and maintain user FAQs up to date to help self-service.
  • Troubleshooting: Utilise system expertise to troubleshoot issues that arise from global platform users and follow up of solution to end users.
  • Relationship Management: Manage the Seismic/ONT partnership through contact with Customer Success Manager at Seismic and escalate as necessary.
  • Improvement Identification: Identify areas of improvement and propose business use cases for future improvements.
Analytics and Reporting
  • Insight Dashboards: Build, maintain and share insight dashboards in an effective and appropriate manner through regularly scheduled program evaluations and propose solution-oriented actions to improve metrics.
  • Adoption and Compliance: Maintain and report on adoption and compliance of content and set tasks in Seismic.
Training and Development
  • Training and Onboarding: Training and Onboarding of new users.
  • Train the Trainers: Train the trainers.
  • Industry Standards: Keep up with industry standards and best practices.
  • Seismic Workshops: Attend Seismic in person workshop/events.
Development and Ongoing Improvements

Effective and efficient program management of ongoing improvement projects for the platform that are identified, funded and secured.

Job Requirements
  • Must Have:
    • BSc degree
    • Implementation and management of systems such as Salesforce, Seismic, Seismic Learning and
    • Experience in Program Management.
    • Sales, Marketing or program management in a high growth environment.
    • Knowledge of Life Sciences research market.
    • Ability to communicate complex systems in an easy-to-understand way in a scheduled manner.
    • Ability to work to timeframe and budget.
    • Excellent organizational and teamwork skills.
    • Strong communication skills: English, written and verbal.
    • Be solution oriented.
  • Nice To Have:
    • Experience working with Research/ Life Science departments.
    • Strong Negotiation skills.
    • Utilize sound judgement and be self-sufficient.

The salary for this role is between $94,644 and $141,966 USD. The salary offered will reflect the skills and experience of the candidate. This is a US Homeworker (remote) or Office position.

Certain roles within ONT are eligible for annual bonus and stock. These awards are allocated based on individual performance.

Employees based in the US have the option to choose healthcare benefits, participate in the company 401(k) plan and company match. We also offer short-term and long-term disability coverage, basic life insurance, and commuter benefits to name a few.

We are proud to be an equal opportunity employer. We select and employ candidates only in accordance with their merits, qualifications, and abilities to perform the duties of the job regardless of gender, marital status, race, religion, color, age, disability, sexual orientation, military or veteran status. If you require an accommodation to complete the application or interview process, please contact

To learn more, visit: About Us

Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and commercial presence in many global locations across the US, APAC and Europe. Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing and commercialisation. The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering disruptive technologies to the market.

Oxford Nanopore's sequencing platform is the only technology that offers real-time analysis (for rapid insights), in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths.

Our goal is to enable the analysis of any living thing, by anyone, anywhere. We offer real-time nanopore-based DNA/RNA sequencing technology: accessible, easy to use and fully scalable for any requirement.

#LI-GB1

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