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Director of Billing Operations

2 months ago

Bethpage, New York, United States Optimum Full time
Job Summary

We are seeking an experienced and dynamic Technology Leader to spearhead the selection, implementation, and management of a new billing and revenue management system. This role requires deep expertise in billing, vendor management, system integration, and team leadership to ensure the successful deployment and continuous improvement of our billing operations.

Key Responsibilities
  • Lead the evaluation and selection process of a new billing system, including conducting market research, RFP creation, and vendor assessment.
  • Oversee the end-to-end implementation of the chosen billing system, ensuring alignment with business, technology, and regulatory requirements.
  • Coordinate with cross-functional teams to define system requirements, integration points, and deployment strategies.
  • Establish and maintain strong relationships with billing system vendors and service providers.
  • Negotiate contracts, manage vendor performance, and ensure SLAs are met.
  • Facilitate regular meetings with vendors to discuss project status, resolve issues, and plan for future enhancements.
  • Work closely with project and program managers to develop detailed project plans, timelines, and budgets.
  • Monitor project progress, manage risks, and implement corrective actions as necessary to ensure successful project delivery.
  • Communicate project status, milestones, and outcomes to senior management and stakeholders.
  • Ensure the new billing system is robust, scalable, and capable of handling the company's growing customer base and service offerings.
  • Implement best practices for system maintenance, data integrity, security, and compliance.
  • Drive continuous improvement initiatives to enhance system performance, user experience, and operational efficiency.
  • Work closely with internal stakeholders to ensure the billing system meets their needs and supports business objectives.
  • Facilitate training sessions and provide support to end-users to ensure smooth adoption of the new system.
  • Gather feedback from stakeholders and users to inform future system enhancements and updates.
Requirements
  • Bachelor's degree in information technology, computer science, or a related field; Master's degree preferred.
  • Minimum of ten years of experience in billing and revenue management systems within the telecommunications industry.
  • Expertise in billing systems, including Netcracker, Amdocs, CSG, and Oracle BRM.
  • Expertise with revenue management and system integration.
  • Proven experience in leading and managing IT teams, with strong project management capabilities.
  • Demonstrated ability to manage vendor relationships and negotiate contracts effectively.
  • Excellent verbal and written communication skills, with the ability to interact with senior management and stakeholders.
  • Strong analytical and problem-solving skills, with a focus on delivering innovative solutions.
Company Culture

At Optimum, we're driven by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services.