Customer Service Representative

3 days ago


Helena, Alabama, United States BCforward Full time
Job Title: Customer Care/Call Center

BCforward is seeking a highly motivated Customer Care/Call Center professional to join our team in Helena, MT.

Job Summary:

We are looking for a customer-focused individual to provide exceptional service to our clients. The ideal candidate will have excellent communication skills, be able to multitask, and have a strong ability to analyze new situations and apply problem-solving skills.

Key Responsibilities:
  • Respond to customer inquiries in a call center environment using a computerized system.
  • Provide clear and concise information about the status of a claim or Medicaid member.
  • Enroll/un-enroll clients, and if applicable, everyone on the case by phone or paperwork with a provider.
  • Act as an advocate for the Medicaid client or Provider.
  • Educate clients about managed care access, rights, and benefits through outreach scripts.
  • Check voicemail and Fax routers.
  • Complete required assigned training.
  • Track daily tasks for quality review.
  • Perform all other duties as assigned.
Requirements:
  • Outgoing and energetic attitude.
  • Ability to communicate clearly and confidently.
  • Ability to multitask.
  • Ability to analyze new situations and apply problem-solving skills.
  • Ability to relate to the customer.
  • Ability to remain calm under pressure.
  • Ability to adapt to and incorporate new technologies.
  • Ability to learn from past mistakes and successes.
  • Ability to manage time effectively.
  • General conversational ability and call control.
  • Attention to detail.
  • Grammar and spelling accuracy.
Preferred Qualifications:
  • One year medical insurance or medical office experience.
Benefits:

BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

We are an equal opportunity employer and welcome applications from diverse candidates. Please submit your resume in Word format, referencing job code 230564. We look forward to reviewing your application.



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