ServiceNow Developer

3 days ago

Helena, Alabama, United States SHI GmbH Full time
Job Summary

The Sr. ServiceNow Developer will contribute to a team of specialists providing development support to SHI customers related to the workflows they are automating in their ServiceNow environments. The Sr. ServiceNow Developer will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of the customers ServiceNow platform.

Key Responsibilities
  • Implement ServiceNow platform capabilities specifically the ITAM, ITSM and ITOM modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.
  • Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
  • Identify potential problem areas within customer ServiceNow environments and provide advice on problem resolution.
  • Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
  • The Senior ServiceNow Developer will complete all work within agreed timescales and KPIs.
  • Assist SHI teams in managing project timelines and customer expectations.
  • See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM.
  • Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations.
  • Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle from licensing to purchasing to deployment to decommissioning.
Qualifications
  • Bachelor's Degree or relevant work experience required
  • Minimum 5 years holding a position configuring and customizing ServiceNow projects
  • Minimum of 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
  • Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.).
  • Detailed knowledge of ITIL methodologies, JavaScript and web software design principals and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog).
  • Detailed knowledge of relational databases, Directory service integration experience (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0)
Required Skills
  • Strong entrepreneurial spirit; a desire and willingness to do whatever it takes
  • Client-oriented, professional services mind-set
  • Ability to manage several projects simultaneously
  • Good research skills and the ability to manage details
  • Good analytical skills
  • Excellent organization and time management skills
  • Ability to think outside the box
  • Ability to stay self-motivated and self-directed
  • Willingness to adapt to changing business and technical priorities
  • Ability to work in a fast-paced, high-performance team environment
  • Proven experience in ITAM in a similar or same field
  • Ability to create high-quality documentation with precision
  • Ability to work with deadlines
  • Meticulous attention to detail
  • Highly organized and methodical
Preferred Skills/Qualifications
  • ServiceNow Implementation Specialist in three or more applications preferred
  • Additional experience within the IT or Software Asset Management field
  • A second language (preferably French or Spanish) will be an advantage
Compensation

The estimated annual pay range for this position is $110,000 - $160,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

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