Director of IT Infrastructure

4 weeks ago

Seattle, Washington, United States Alaska Airlines Full time
Job Title: Director, IT Infrastructure - Data Center

Alaska Airlines is seeking a highly experienced and skilled Director, IT Infrastructure - Data Center to lead all facets of our infrastructure, including server, storage, database administration, endpoint management, and cloud computing.

Key Responsibilities:
  • Develop and implement overall data center and cloud strategies
  • Provide technical leadership to implement architecture and standards across infrastructure platforms
  • Responsible for all infrastructure platforms, including servers, storage, database administration, endpoint management, and cloud computing
  • Establish goals and metrics, determine opportunities for improvements, and assign individual responsibilities
  • Establish programs with committed metrics/SLAs and consistently communicate performance against these and other goals
  • Determine and acquire resources needed for projects and support activities
  • Determine the long-term strategy for cloud, data centers, and other infrastructure platforms
  • Develop policies, procedures, standards, controls, and security audits
  • Direct business planning requirements for internal stakeholders, customers, and partners, including budgeting, scheduling, and workload planning
  • Plan and manage resources to ensure all projects meet obligations and budget expectations
  • Direct multiple, larger, and complex projects and/or technology initiatives and apply innovative solutions
  • Leverage expertise of server, network, storage, database, cloud, and endpoint architecture to evaluate and implement new technology
  • Manage investments in technology to deliver cost-effective and scalable solutions
  • Foster collaborative internal/external client relationships and take ownership of the relationship to ensure client objectives are met
  • Leverage third-party vendors and outsourced resources to maximize the effectiveness of the organization and provide cost-effective solutions
  • Develop people through effective performance management and ongoing feedback, focusing on fostering strategic and systems thinking, development of talent, and succession planning across teams and disciplines
  • Shape culture of the team through action, presence, and reinforcement of behaviors
  • Participate in and join the Sev1 outage response
Requirements:
  • A minimum of 8 years of information technology or related systems experience, with an emphasis in server, storage, database administration, and endpoint management
  • A minimum of 5 years of management and technical leadership experience
  • A Bachelor's degree with a focus in computer science, engineering, information systems, or related discipline
  • Expert knowledge in tier 3 infrastructure support
  • Proven tier 3 engineering practices, including design, architecture, implementation, high availability, disaster recovery, and sustainment
Preferred Qualifications:
  • Expertise in coaching and mentoring leaders and teams
  • Demonstrated ability to develop a culture of superior customer service
  • Broad knowledge of current developments in the computer industry and the ability to apply these to business issues
  • Proven track record of project planning, management, and execution
  • Strong data analysis skills to identify baselines, trends, patterns, and systemic problems
  • Ability to think strategically, act tactically, and deal effectively with competing priorities and deadlines
  • Knowledge of latest WAN, LAN, telephony, virtualization, cloud, mobile, social, security, and OS, server, database, and backup technologies
  • Experience moving data centers
  • In-depth understanding of IT architectures, along with development, build, and QA processes
  • Knowledge of agile delivery methodologies
  • Knowledge of Cisco UCS, Chef, and NetApp
Leadership Expectations:
  • Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable
  • Proactive leader with a demonstrated ability to oversee a portfolio of complex and transformative information technology projects
  • Demonstrated ability to influence and drive change cross-divisionally for mutually beneficial strategic and operational impact
  • Innovative, resilient, fact-based, and creative solutions-focused mindset, with the ability to thrive in a rapidly changing, collaborative environment
  • High energy, positive, and executive-level presence, along with top-notch written and verbal communication, public speaking, influencing, and motivational skills

Alaska Airlines and Horizon Air offer a competitive total rewards package, including free standby travel privileges, select confirmed travel credits, comprehensive well-being programs, a generous 401(k) match program, quarterly and annual bonus plans, and generous holiday and paid time off.

We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics.

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